Support Engineer

Socket.dev; Verona (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Extreme Engineering Solutions (X-ES) seeks a motivated Support Engineer to maintain our reputation for delivering industry-leading customer support across a broad portfolio of embedded computing products. You will analyze issues, configure hardware and software, and provide clear, technically accurate responses to customers.

You will collaborate with engineering, manufacturing, quality, and sales to resolve problems, identify trends, and drive corrective actions.

Qualifications

• Bachelor's degree in Electrical/Computer/Software engineering or equivalent.
• Strong written, verbal, and interpersonal skills.
• Ability to work onsite at Verona, WI.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide expert technical guidance and troubleshooting for embedded hardware designs.
• Assemble and configure hardware and software to reproduce issues.
• Write technically accurate responses to customers.
• Collaborate with engineering, manufacturing, quality, and sales to resolve issues.
• Identify trends and implement corrective actions to reduce issues.
• Maintain documentation of support interactions in the tracking system.

Skills

Strong written communication

Strong verbal communication

Organizational skills

Independent work

Onsite work

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, or similar field

Tools

Schematics tools

PCB design tools

FPGA HDL design tools

Mechanical design tools

Job description

Extreme Engineering Solutions (X-ES) is seeking a highly motivated Support Engineer to help maintain our reputation for delivering industry-leading customer support across a broad portfolio of embedded computing products. We are looking for a detail-oriented individual with strong communication and organizational skills to join our dedicated team of support engineers. The Support Engineer role is responsible for answering initial customer inquiries and coordinating efforts from other departments to resolve issues.

Duties and Responsibilities

• Provide expert technical guidance and troubleshooting assistance by analyzing and understanding all aspects of X-ES embedded computer hardware designs through the use of schematics, PCB, mechanical, and FPGA HDL design tools.
• Understand customer use cases, assemble and configure hardware and software to mimic, test, troubleshoot, and resolve application specific issues.
• Provide technically accurate well-written responses to customers.
• Collaborate cross functionally with all disciplines of engineering, manufacturing, quality, and sales to research and resolve customer issues.
• Identify trends in support inquiries, and generate corrective actions when necessary to reduce customer issues.
• Provide customers with status updates on product returns and repairs.
• Help maintain documentation of X-ES support interactions by including responses in the customer support tracking system.

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, or similar field.
• Proficient with computers, demonstrating strong organizational skills, exceptional attention to detail, and a consistent commitment to accuracy.
• Highly self-motivated in order to drive projects forward to meet project deadlines.
• Strong written, verbal, and interpersonal skills.
• Ability to work efficiently and independently.
• Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI.

Desired Qualifications

• Demonstrated experience and competence in fielding technical support questions is preferred.
• Familiarity with any of the following is preferred: embedded systems, root-cause analysis, design for simulation and test, technical writing, and knowledge of electronic assemblies.
• Familiarity with any of the following: Intel x86 architecture, Freescale/NXP PowerPC (PPC) or ARM architecture, Xilinx FPGA or SoCs, Linux or VxWorks operating systems, Ethernet, PCIe, DDR4, MIL-STD 1553, ARINC 429, C or C++ programming, Python, HDL.
• Familiarity with MIL-STD specifications or any of the following form factors: VPX, VME, cPCI, ATCA, COM Express, XMC, PMC, rackmount server.
• Skills- communication, leadership, independence, etc.

Compensation and Benefits

Extreme Engineering Solutions offers a competitive compensation package with excellent benefits, including:

• No-deductible, low-copay group health and dental insurance (90% employer paid)
• Life insurance, short and long-term disability insurance (100% employer paid)
• Eligibility for health, dental, vision, life/AD&D, and disability insurance benefits on the first day of the month following date of hire
• Paid time off, plus eight paid holidays a year
• 401(k) employer match up to 4%. Roth option is available
• Participation in the employee stock ownership plan (ESOP) at no cost to employees

X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison’s growing tech corridor, there’s no formal dress code, flexible day shift scheduling, and dedicated personal workspaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.

About X-ES

When “rugged enough” isn’t rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.

X-ES is located on the far west side of Madison, WI. The company designs and manufactures rugged embedded computing solutions for a variety of applications. For more information, visit www.xes-inc.com.

X-ES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.

All X-ES job postings and application procedures are posted in compliance with Section39.08 of the Madison General Ordinances.