Support Engineer

VirtualVocations; Town of Florida (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A remote work platform is seeking a Support Engineer for North America, responsible for managing escalations and providing technical support to Enterprise Standard customers. The ideal candidate will have over 3 years of experience in technical support, familiarity with cloud services like AWS, and hands-on skills in containerization tools like Docker and Kubernetes. This role demands excellent troubleshooting abilities and collaboration with engineering teams.

Qualifications

• 3+ years of experience in technical support, solutions engineering, or similar roles.
• Hands-on experience building and debugging workflows in production environments.
• Familiarity with AWS, GCP, or Azure and basic Linux fundamentals.

Responsibilities

• Manage escalations from Product Support, providing advanced technical assistance.
• Support Enterprise Standard customers through technical troubleshooting and collaboration with Engineering and Product teams.
• Document troubleshooting steps and create internal playbooks for recurring escalations.

Skills

Technical support

Solutions engineering

AWS

GCP

Azure

Linux fundamentals

Docker

Kubernetes

Networking basics

PostgreSQL troubleshooting

Job description

Overview

A company is looking for a Support Engineer (North America).

Key Responsibilities

• Manage escalations from Product Support, providing advanced technical assistance


• Support Enterprise Standard customers through technical troubleshooting and collaboration with Engineering and Product teams


• Document troubleshooting steps and create internal playbooks for recurring escalations

Required Qualifications

• 3+ years of experience in technical support, solutions engineering, or similar roles


• Hands-on experience building and debugging workflows in production environments


• Familiarity with AWS, GCP, or Azure and basic Linux fundamentals


• Experience with Docker or Kubernetes for deploying and debugging environments


• Understanding of networking basics and PostgreSQL troubleshooting