Support Engineer

HCL Technologies Limited; San Antonio (TX); On-site; USD 109,000 - 160,000; Full time

Job summary

HCL Technologies Limited is seeking an Associate/Support Engineer for a full-time role in San Antonio. The candidate will provide 24x7 production support for monitoring applications, DBs, hosts and related infrastructure, and monitor MQ dashboards for Prod and Test environments.

Preferred skills include Java and ServiceNow, with pay range from $109,000 to $160,000 per year. Benefits and company policies apply, with opportunities for bonuses and comprehensive health offerings.

Qualifications

• 8+ years of experience in production support or operations.
• Experience monitoring and maintaining infrastructure components.
• Familiarity with monitoring tools and incident resolution processes.

Responsibilities

• Provide 24x7 production support for monitoring applications, databases, hosts and related infrastructure.
• Monitor MQ dashboards for production and test environments.
• Oversee Control-M alert monitoring for production systems.
• Monitor mainframe CDC jobs in production and test.
• Execute regular and adhoc operational tasks.
• Troubleshoot and fix outages in test environments.

Skills

ServiceNow

Java

Tools

Jira

ELK

Chimera

Job description

HCLTech is looking for a highly talented and self- motivated Associate/ Support Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: Associate/ Support Engineer

Job ID: 158905

Position Type: Full-time

8+ yrs

Job Description:

• Provide extensive 24X7 production support for monitoring applications, DB, hosts and related Infrastructure.
• Monitor MQ dashboards for both Prod and Test Environments.
• Oversee Control-M alert monitoring for production systems.
• Monitor Mainframe CDC jobs in production and test.
• Execute regular and adhoc operational tasks.
• Troubleshoot and fix the test Outages.

Must have skills

ServiceNow, Jira, ELK and Chimera

Preferred skills

Java, ServiceNow

Pay and Benefits

Pay Range Minimum: $109000per year

Pay Range Maximum: $ 160000per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.