Support Engineer

Envelop Group; Kalamazoo (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

The Envelop Group, through Quality Air Service (QAS), is seeking an Associate Support Engineer in Kalamazoo, MI, to back the sales team on building systems projects. You will learn to collaborate with sales engineers to define system requirements and design HVAC solutions that align with project goals.

You will also prepare proposals and submittals, assist with pricing and schedules, maintain records, and help turnover from sales to service while receiving hands-on training in a fast-paced

Qualifications

• Bachelor's degree in Mechanical, Electrical, or other Engineering discipline required.
• Previous engineering experience through co-ops or internships strongly preferred.
• Strong analytical ability to solve problems and ability to learn quickly.
• Ability to manage multiple projects and work cross functionally with minimal guidance.
• Strong communication and teamwork skills.
• Proficient with Microsoft Office suite: Outlook, Excel, Word, OneNote, and Teams, in addition to strong computer application and document management skills.

Responsibilities

• Collaborate with sales engineers to understand customer requirements, assess HVAC equipment needs, and determine system requirements.
• Design HVAC systems and integrate VCS product offerings/selections into the project documents.
• Prepare, finalize, and review preliminary and/or final proposal complete. Prepare equipment submittals and validate equipment selection.
• Assist sales engineer in determining proposal price, selling strategy, and developing project fulfillment schedule with project team.
• Prepare submittal data and provide all necessary revisions for an approved submittal package.
• Review manufacturer acknowledgements for accuracy and correct orders as required.
• Complete orders and track progress while continually updating status to customer and sales engineers.
• Maintain accurate records including contract closeout, warranty execution, and manufacturer product updates and improvements.
• Help facilitate turnover from sales to service team.
• Provide high level application-based technical product training for our offices. This will be used to optimize our current training programs.
• Perform other duties as assigned.

Skills

Analytical ability

Project management

Communication

MS Office

Education

Bachelor's degree in Mechanical, Electrical, or other Engineering discipline

Job description

A part of the Envelop Group family of companies, Quality Air Service (QAS) provides customized HVAC solutions through strategic partnerships with leading manufacturers. Providing a full range of HVAC services including design, installation, and maintenance, their team of skilled engineers tailor solutions to each customer's unique system specification, budget, and goals.

Under direct supervision, the Associate Support Engineer will support the sales team by assisting with pre and post sales activities on building systems and equipment project opportunities.

What you'll do:

The Associate Support Engineer role is an entry level intensive training role that will receive direction, coaching, and support on pre and post sales activities. You will learn to:

• Collaborate with sales engineers to understand customer requirements, assess HVAC equipment needs, and determine system requirements.
• Design HVAC systems and integrate VCS product offerings/selections into the project documents.
• Prepare, finalize, and review preliminary and/or final proposal complete. Prepare equipment submittals and validate equipment selection.
• Assist sales engineer in determining proposal price, selling strategy, and developing project fulfillment schedule with project team.
• Prepare submittal data and provide all necessary revisions for an approved submittal package.
• Review manufacturer acknowledgements for accuracy and correct orders as required.
• Complete orders and track progress while continually updating status to customer and sales engineers.
• Maintain accurate records including contract closeout, warranty execution, and manufacturer product updates and improvements.
• Help facilitate turnover from sales to service team.
• Provide high level application-based technical product training for our offices. This will be used to optimize our current training programs.
• Perform other duties as assigned.

Required skills, knowledge, and experience:

• Bachelor's degree in Mechanical, Electrical, or other Engineering discipline required.
• Previous engineering experience through co-ops or internships strongly preferred.
• Strong analytical ability to solve problems and ability to learn quickly.
• Ability to manage multiple projects and work cross functionally with minimal guidance.
• Strong communication and teamwork skills.
• Proficient with Microsoft Office suite: Outlook, Excel, Word, OneNote, and Teams, in addition to strong computer application and document management skills.

Physical Demands:

• Travel to customer job sites may be required, which could include outdoor work and/or work in mechanical/equipment rooms. During site visits, the employee may be exposed to variable weather conditions, moving mechanical parts, heights, and other variable environmental conditions.
• May be required to satisfy requirements imposed by specific projects, customers, or company.
• Must be able to use hand tools, laptop, email, smartphone, and tablet.

Qualified applicants must be legally authorized for employment in the United States without the need for employer-based sponsorship currently or in the future.

Pre-hire requirements include a drug test and a background check.