Support Engineer

Physical Electronics USA; Chanhassen (MN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

Safe-harbor 401k contributions

Employer HSA contribution

Tuition reimbursement

Job summary

Physical Electronics USA is seeking a Technical Support Engineer in the Chanhassen, MN area. The role focuses on providing remote or on-site technical direction for instrument installation and issue resolution, supporting Field Engineers and customers worldwide.

A strong electronics background and problem-solving skills are essential. The position requires travel up to 25% and a bachelor’s degree in engineering, physics, or related fields.

Qualifications

• Bachelor’s degree or higher in engineering, physics or related field.
• Experience with analytical instrumentation or vacuum technology is a plus, electronics knowledge required.
• Ability to travel up to 25% domestically and internationally.

Responsibilities

• Provide remote or on-site technical direction and diagnostic assistance to Field Engineers and customers during instrument installation.
• Resolve system failures and guide troubleshooting.
• Travel to customer sites domestically and internationally up to 25%.
• Collaborate with engineering teams and PHI partner groups.

Skills

Electronics knowledge

Troubleshooting

Problem solving

Strong communication

Team collaboration

Education

Bachelor's Degree in Engineering, Physics or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service-INT Full-time Regular Professional Chanhassen, MN, US

Salary Range: $75,000.00 To $85,000.00 Annually

Enhancing Performance, Productivity, and Profitability

Physical Electronics USA Inc. (PHI) is a subsidiary of ULVAC-PHI, the world's leading supplier of UHV surface analysis instrumentation. PHI’s innovative XPS, AES, and SIMS technologies provide our customers with unique tools to solve challenging materials problems and accelerate the development of new processes and products. As the only supplier that provides a full range of high-performance XPS, AES, and SIMS surface analysis instruments, PHI is in a unique position to provide complete surface analysis solutions to potential clients in a broad range of high technology fields including the following: nanotechnology, microelectronics, storage media, catalysis, bio-materials, pharmaceuticals, and basic materials such as metals, polymers, composites and coatings.

The position

We are currently seeking a Technical Support Engineer with a strong electronics background in the suburban Minneapolis (Chanhassen) area to join our team.

As a Support Engineer, you will be providing remote or on-site technical direction and diagnostic assistance to Field Engineers and customers in instrument installation and in resolving system failures. Travel to customer sites may be domestic or worldwide.

Qualifications

• Minimum of a Bachelor’s Degree in Engineering, Physics or equivalent in a closely related field (Associate Degree or military training with directly relevant experience may be considered).
• Some experience in analytical instrumentation or vacuum technology is a plus, strong electronics knowledge required.
• Must be able to travel up to 25% (domestic and international) with some work requiring eligibility to work in a government facility.
• Excellent problem solving, troubleshooting, and analytical thinking skills.
• Self-motivated with outstanding drive for results.
• High attention to detail and dedicated to quality and excellence.
• Excellent verbal and written communication skills and an ability to work well in a highly collaborative project team environment.
• A willingness to work in an international context, partnering with engineering groups at PHI’s Japanese partner company.

• Employees enjoy paid holidays and vacation, as well as an unlimited PTO benefit to help balance work, life, and everything in between.
• Some of our most-loved benefits include department-hosted lunches, employee-led wellness activities, employer contribution to H.S.A. and safe-harbor 401k contributions.
• Medical, dental and employer-paid life insurance benefits are available.
• Student tuition reimbursement, ongoing education and training opportunities, and employer-matched charitable contributions are also available to employees.

Physical Electronics USA is an Affi­rmative Action employer committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Physical Electronics USA will recruit and hire the most qualified individuals without regard to race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, membership or activity in a local commission, disability, age, sexual orientation or status as a Vietnam era, special disabled, or or other covered veteran.