Support Coordinator - Spine Clinic - Full Time 8 Hour Days (Non-Exempt) (Union)

Keck Medicine of USC; Los Angeles (CA); On-site; USD 29,000 - 48,000; Full time

Job summary

Keck Medicine of USC in Los Angeles, CA is seeking a Support Coordinator for the Spine Clinic. This full-time, 8-hour day position (non-exempt, union) focuses on outpatient flow, patient satisfaction, and coordinating multi-specialty appointments within the Spine Center.

Responsibilities include handling referrals, chart preparation, scheduling, and ensuring accurate data entry in Cerner/PBAR systems, with emphasis on teamwork and patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Good command of English, both written and spoken.

Responsibilities

• Answers phones and greets patients.
• Verifies insurance benefits and collects/advances necessary information.
• Schedules patient evaluations, tests, and referrals in clinic.
• Prepares charts and submits charge tickets for visits.
• Manages document flow and ensures proper indexing and distribution.
• Triages patient calls and directs to licensed personnel when needed.

Skills

Interpersonal

Scheduling

Phone support

Communication (English)

Medical terminology

Cerner

PBAR

Team coordination

Education

High School diploma or equivalent

Tools

Cerner

PBAR

Job description

Support Coordinator - Spine Clinic - Full Time 8 Hour Days (Non-Exempt) (Union)

Los Angeles, CA

Category: Keck Medicine of USC

As a part of the Ambulatory clinic, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management.

Departmental Specific Summary

Assist with all aspects of patient care. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinates organization and standardization of Spine Center forms and ensures proper approval. Manages document flow in the office, including sorting and distribution of faxes and indexing, batching and sorting of documents to be sent to central medical records. Triage patient calls to licensed personnel when medical judgment or advice warranted. Cross cover front reception: arrival of patients, collection and posting of over-counter monies, batch closure. Coordinate clinic schedules, patient appointments and follow up. Obtain authorization and coordinate diagnostic testing for patients as ordered by Spine Center provider. Must be comfortable with computers and medical terminology. Must work with any and every physician in the Spine Center. Other duties as assigned.

Essential Duties

• 1. Answers telephones and greets patients.
• 2. Adheres to protect patient confidentiality.
• 3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.
• 4. Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.
• 5. Releases patient information to requesting partied following established confidentiality procedures. Answers patient inquiries for laboratory results.
• 6. Understands the procedures for scheduling patients, and gives proper patient instructions.
• 7. Notifies patient of upcoming appointments in a timely manner.
• 8. Arranges patient clinic appointments as requested by the physician.
• 9. Communicates all changes with patient and case information to all involved personnel.
• 10.Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).
• 11. Works with various hospital personnel to resolve issues and accommodate patient.
• 12. Preps charts for clinic, selection committee, and tumor board (if applicable).
• 13. Assists in clinic with clerical and scheduling needs.
• 14. Assist in translation as needed (if applicable).
• 15. Batches and inputs patient information into the computer and retrieves patient demographic data.
• 16. Scans records into patient's electronic chart (KeckCare)
• 17. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• 18. Ability to work independently and in a team setting to accomplish duties in a timely manner.
• 19. Delivers and picks up mail as assigned.
• 20. Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req Ability to communicate effectively in English both verbally and in writing.

Preferred Qualifications:

• Pref Knowledge of medical terminology preferred.
• Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.
• Pref Degree in a related field
• Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth-advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health-organizationally, financially, and within the communities we serve-driving continued growth from within and beyond the system's boundaries.

The hourly rate range for this position is $21.00 - $35.36.