Support Coordinator - Hot Springs

Black Hills Special Services Cooperative; Hot Springs (SD); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, Dental & Life Insurance

Health Savings Account Options

South Dakota Retirement

Paid Personal Leave

Job summary

Black Hills Special Services Cooperative (BHSSC) seeks a Support Coordinator to act as the primary contact for individuals receiving developmental disability services. You will coordinate person-centered planning and supports with participants, families, legal representatives, and the care team to ensure responsive, rights-based service delivery.

This full-time, non-exempt role may require evenings, weekends, and holidays.

Qualifications

• Bachelor's degree in human services or related field.
• Strong verbal and written communication skills.
• Demonstrated knowledge in person-centered services, rights, behavior supports, and regulatory requirements for training.
• Ability to pass a background check.
• Physical & Clean Drug Screen.
• Ability to lift 50 lbs.

Responsibilities

• Manage an assigned caseload and serve as the primary BHSSC contact for individuals receiving developmental disability services, ensuring services remain person-centered and responsive to individual needs.
• Coordinate person-centered planning and support services, working closely with individuals, families, legal representatives, Conflict-Free Case Managers, healthcare providers, and other team members.
• Monitor implementation and effectiveness of ISPs, ensuring goals, outcomes, services, and supports are delivered as intended and updated when needed.
• Maintain accurate documentation, assessments, and records in Therap and other agency systems while ensuring compliance with HIPAA, Medicaid requirements, and agency policies.
• Promote and protect individual rights, informed choice, and due process, including completing rights assessments, monitoring restrictions, and supporting rights restoration when applicable.
• Respond to complaints, concerns, and service issues, ensuring concerns are addressed appropriately, documented, and resolved in accordance with BHSSC policies and procedures.
• Support positive behavior and quality-of-life outcomes by coordinating Positive Behavior Support Plans and collaborating with interdisciplinary teams to address behavioral, health, and service-related needs.
• Monitor incidents, significant changes, risks, and safety concerns, ensuring appropriate reporting, follow-up, trend analysis, and communication with relevant team members.
• Facilitate communication and collaboration across service teams, maintaining strong relationships with participants, families, staff, community partners, and leadership while ensuring coordinated service delivery.
• Ensure regulatory compliance and support quality assurance efforts, including adherence to state and federal requirements, participation in reviews and audits, and continuous quality improvement activities.
• Other duties as assigned.

Skills

Verbal and written communication

Background check clearance

Physical stamina (lift 50 lbs)

Regulatory knowledge for training

Drug screening clear

Education

Bachelor's degree in human services or related field

Job description

The Support Coordinator plays a central role in supporting participants by serving as the primary point of contact for services and coordination. This position works collaboratively with participants, families or legal representatives, BHSSC staff, and Conflict Free Case Managers to ensure services are delivered effectively, rights are upheld, and required documentation and follow-up are completed accurately. The role blends relationship‑building with organization and accountability, offering the opportunity to make a meaningful, day‑to‑day impact while supporting person-centered outcomes.

Black Hills Special Services Cooperative (BHSSC) is a public entity that is an educational cooperative under the State of South Dakota. BHSSC is comprised of five divisions dedicated to aiding school districts, individuals, and the communities. BHSSC is seeking outgoing individuals to join our team. BHSSC provides excellent service and supports to the people we support & assist in furthering our mission-Working Together to Achieve Goals and Dreams!

Wage

$24.00-28.00/hour

Job Type

Full-time, non-exempt

BHSSC is a 24/7 program. This position may involve working evenings, weekends, and holidays based on the needs of the individuals being supported.

Work Location

Hot Springs, SD

Job Description

• Manage an assigned caseload and serve as the primary BHSSC contact for individuals receiving developmental disability services, ensuring services remain person-centered and responsive to individual needs.
• Coordinate person-centered planning and support services, working closely with individuals, families, legal representatives, Conflict-Free Case Managers, healthcare providers, and other team members.
• Monitor implementation and effectiveness of Individual Support Plans (ISPs), ensuring goals, outcomes, services, and supports are delivered as intended and updated when needed.
• Maintain accurate documentation, assessments, and records in Therap and other agency systems while ensuring compliance with HIPAA, Medicaid requirements, and agency policies.
• Promote and protect individual rights, informed choice, and due process, including completing rights assessments, monitoring restrictions, and supporting rights restoration when applicable.
• Respond to complaints, concerns, and service issues, ensuring concerns are addressed appropriately, documented, and resolved in accordance with BHSSC policies and procedures.
• Support positive behavior and quality-of-life outcomes by coordinating Positive Behavior Support Plans and collaborating with interdisciplinary teams to address behavioral, health, and service-related needs.
• Monitor incidents, significant changes, risks, and safety concerns, ensuring appropriate reporting, follow-up, trend analysis, and communication with relevant team members.
• Facilitate communication and collaboration across service teams, maintaining strong relationships with participants, families, staff, community partners, and leadership while ensuring coordinated service delivery.
• Ensure regulatory compliance and support quality assurance efforts, including adherence to state and federal requirements, participation in reviews and audits, and continuous quality improvement activities.
• Other duties as assigned.

Job Qualifications

• Bachelor's degree in human services or related field
• Strong verbal and written communication skills
• Demonstrated knowledge in person-centered services, rights, behavior supports, and regulatory requirements for training
• Ability to pass a background check
• Physical & Clean Drug Screen
• Ability to lift 50 lbs

Benefits

• Health, Dental, and Life Insurance
• Health Savings Account Options
• South Dakota Retirement
• Paid Personal Leave

Company Website

Bhssc.org

Because BHSSC is an educational cooperative under the State of South Dakota, all employees are required to undergo a criminal background investigation.