SUPPORT COORDINATION AREA MANAGER

Arizona State Government; Apache Junction (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical Insurance

ASRS

Paid holidays

Paid vacation and sick time

Parental Leave

Job summary

Arizona Department of Economic Security seeks a skilled professional to lead the Support Coordination Area in the Specialty District. You will ensure district services meet federal/state requirements, manage documentation, and drive system improvements with community partners.

The role requires supervising staff, coordinating with providers, and guiding programs to meet member needs, while upholding rights and safety in the community.

Qualifications

• Knowledge of federal, state, and local laws, rules, regulations relating to service delivery, personnel, contracting, fiscal management, and Title XIX
• Knowledge of state budget, planning process, and policy development
• Knowledge of human service planning and program development
• Understanding of special needs of the developmentally disabled population

Responsibilities

• Manage and coordinate the Support Coordination functions for district members, ensuring compliance with federal/state requirements and complete documentation.
• Collaborate with programs and providers to meet member needs identified by Support Coordination.
• Hire, train, supervise, monitor, and evaluate staff to meet performance standards and goals.
• Lead meetings with advocates, committees, providers, and staff to shape systems, work plans, and district operations.
• Monitor incident reports and investigations, coordinate actions to address rights violations, abuse, or neglect.

Skills

Staff supervision

Policy implementation

Program management

Staff development

Job description

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

SUPPORT COORDINATION AREA MANAGER

Job Location:

Division of Developmental Disabilities Specialty District 11518 East Apache Trail, Apache Junction, Arizona 85120

Posting Details:

Salary: $70,300.05

Grade: 21

Closing Date: September 24, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Support Coordination Area Manager in the Specialty District. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, highquality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

• Manages, coordinates, and ensures consistency in the Support Coordination functions for the members within the District, with emphasis on programming and ensuring all federal and state requirements are compiled with and documentation is complete, including case records.
• Works with programs/resource development to ensure services and providers are acquired to meet the needs of the members as ascertained by Support Coordination.
• Hires, trains, directs, monitors, and evaluates subordinates to ensure qualified and competent staff are capable of meeting performance standards and goals.
• Attends meetings with community advocates, advisory committees, providers, managerial, and administrative staff. Provides input on designs for systems and work plans. Develops, approves, and implements strategies, goals, objectives, policies, procedures, and guidelines to define those systems and area operations relevant to the District and Division, as well as for the delivery of multiple services.
• Provides follow-up on incident reports & unusual incident reports by tracking that appropriate actions are taken to eliminate Rights violations, potential abuse or neglect, and other areas of concern. Interacts with other staff or agencies, such as Quality Control Licensing, Department of Child Safety (DCS), Adult Protective Services (APS), Program Review Committee (PRC), Human Rights Committee (HRC), etc., as necessary.
• Researches and takes appropriate actions regarding investigative reports, licensing reports, and grievances & appeals, by assigning appropriate responsibilities to staff and attending grievance & appeal hearings to represent the District and Division stance.
• Acts as liaison to behavioral health Support Coordination, and the mental health agencies/providers they deal with, to problem-solve difficult cases.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery, personnel, contracting, fiscal management, and Title XIX
• State budget, planning process, and policy development
• Principles of human service planning and program development
• Special needs of the developmentally disabled (DD) population

Skills In:

• Planning, developing, implementing, administering, managing, monitoring, and evaluating developmental disabilities support services, training programs, and health related services
• Coordinating and administering through subordinate supervisors a network of home and community based services to members with developmental disabilities
• Analyzing complex problems and identifying and implementing solutions
• Decision making, crisis management, negotiation, organization, supervision of personnel, delegation, and leadership

Ability to:

• Analyze complex situations accurately and quickly adopt an effective course of action
• Manage a complex array of projects with rapidly shifting priorities and time lines
• Establish and maintain effective working relationships/communication with diverse individuals and community groups, such as members, parents/families, professionals, providers, advocate, and community planning organizations, elected officials, agency employees
• Motivate, lead, and supervise subordinate staff

Selective Preference(s):

• The ideal candidate for this position will have: A minimum of 5 years experience in applying federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery to individuals with developmental disabilities, which must include a minimum of 1 year of supervision of professional staff

Pre-Employment Requirements:

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Kari Nagler at 480-536-2513 or [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-536-2513 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.