QUALITY ASSURANCE SUPERVISOR

Arizona State Government; Phoenix (AZ); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

ASRS retirement

Paid holidays

Paid vacation and sick time

Parental leave

Tuition reimbursement

Stipend opportunities

Transit subsidy

Career advancement opportunities

Job summary

The Department of Economic Security (DES) is seeking a Quality Assurance Supervisor for the Division of Developmental Disabilities in Phoenix, AZ. This role supports federal, state, and contractual requirements while overseeing incident management and staff audits to ensure high-quality services for Arizonans.

Key duties include providing technical assistance, supervising audits, coordinating investigations, and ensuring regulatory compliance.

Qualifications

• Knowledge of Federal and state laws and agency rules, regulations, policies, and procedures surrounding DDD practices.
• Investigation practices, interviewing techniques, and risk management practices.
• Quality management.

Responsibilities

• Providing technical assistance and training to Division staff and provider agencies to ensure federal, state, and contractual requirements are met
• Supervising staff to include a systematic approach to auditing entry processes and fact finding reports; completing on-site audits of the licensed homes; driving to sites to conduct in-person interviews with members and direct reports; participating in individual supervisory meetings, personnel actions, hiring/interviewing, training, monitoring and evaluating to ensure all staff are qualified and competent to meet performance standards
• Overseeing entry of incidents into the Incident Management System, ensuring incidents meet established criteria; scheduling, coordinating, and overseeing investigations and program monitoring where contacted services are provided; coordinating activities DES Quality Assurance management, Health Care Services, Adult Protective Services (APS), Office of Special Investigations (OSI), Office of Licensing Certification and Regulation (OLCR), Tribal Protective Services, Law Enforcement, Department of Child Safety (DCS), and Department of Health Services (DHS) linking systems in regards to Incident Management
• Ensuring appropriate investigative closure, including detection of trends and patterns; reviewing Fact Finding Reports, Notification of Findings, and Health and Safety Reviews to ensure accuracy and applicability to state law, regulations, and rules

Skills

Knowledge of federal and state laws

Investigation practices

Quality management

Oral and written communication

Time management

Supervise staff

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

QUALITY ASSURANCE SUPERVISOR

Job Location:

Division of Developmental Disabilities (DDD) 4000 N. Central Ave - Phoenix, AZ 85012

Posting Details:

• Salary: $54,834.21
• Grade: 19
• Closing Date: September 25, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. DES, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

• Providing technical assistance and training to Division staff and provider agencies to ensure federal, state, and contractual requirements are met
• Supervising staff to include a systematic approach to auditing entry processes and fact finding reports; completing on-site audits of the licensed homes; driving to sites to conduct in-person interviews with members and direct reports; participating in individual supervisory meetings, personnel actions, hiring/interviewing, training, monitoring and evaluating to ensure all staff are qualified and competent to meet performance standards
• Overseeing entry of incidents into the Incident Management System, ensuring incidents meet established criteria; scheduling, coordinating, and overseeing investigations and program monitoring where contacted services are provided; coordinating activities DES Quality Assurance management, Health Care Services, Adult Protective Services (APS), Office of Special Investigations (OSI), Office of Licensing Certification and Regulation (OLCR), Tribal Protective Services, Law Enforcement, Department of Child Safety (DCS), and Department of Health Services (DHS) linking systems in regards to Incident Management
• Ensuring appropriate investigative closure, including detection of trends and patterns; reviewing Fact Finding Reports, Notification of Findings, and Health and Safety Reviews to ensure accuracy and applicability to state law, regulations, and rules

Knowledge, Skills & Abilities (KSAs):

• Knowledge of:
  • Federal and state laws and agency rules, regulations, policies, and procedures surrounding DDD practices
  • Investigation practices, interviewing techniques, and risk management practices
  • Values and rights associated with the field of developmental disabilities
  • Quality management
• Skill in:
  • Assessing, reviewing, and analyzing situations
  • Oral and written communication; time management
  • Working independently with minimal supervision; problem solving moderate to complex situations
  • Prioritizing and multi-tasking to meet deadlines; leading a team and maintaining professionalism in stressful situations
• Ability to:
  • Evaluate data and documents and apply to laws, rules, regulations, and policy
  • Read, comprehend, and interpret policy, procedures, and contracts; write clear and succinct regulatory interpretations and correspondence
  • Plan and organize moderate to complex work
  • Supervise staff; relate with multi-level of employees and organizational personnel

Selective Preference(s):

The ideal candidate will have two (2) years’ of experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least one (1) year of direct supervisory experience, and experience using databases and spreadsheets.

Pre-Employment Requirements:

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
• Arizona Level 1 Clearance Card is required
• Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. § 8-804
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Pio Guillen 602-402-6411 or email [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Pio Guillen at 602-402-6411 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.