Support Business II

MetroCare Services; Grand Prairie (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Paid Holidays

Employee Assistance Program

Retirement Plan

Health Savings Account

Professional Development

Bilingual Stipend

Job summary

Metrocare Services in Grand Prairie, TX is seeking a details-oriented Business Support Specialist II to coordinate clerical duties and support patient flow. You will check clients in, manage scheduling in MyAvatar, and maintain accurate records across the EHR system.

Ideal candidates have 2–3 years of customer service experience, strong communication, and the ability to multi-task in a fast-paced office. This on-site role offers a competitive salary and comprehensive benefits package.

Qualifications

• High School Diploma required; 2–3 years of customer service experience preferred.
• Experience in MH/MR setting is a plus.

Responsibilities

• Check clients in and manage scheduling in Avatar/MyAvatar.
• Answer calls and route to the right resources.
• Maintain client records and eligibility checks.
• Coordinate referrals and documentation.
• Assist with intake, billing, and office duties.
• Ensure waiting areas are clean and welcoming.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Phone etiquette

Data entry

Office software

Education

High School Diploma

Some college/training

Tools

MyAvatar EHR

Microsoft Office

Excel

Job description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.Job Description:GENERAL DESCRIPTION:The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.The Business Support Specialist II position is responsible for coordinating and performing all clerical support needs for the assigned program, ensuring client satisfaction, and flow of office operations.HOURS OF RESPONSIBILITY: Metrocare clinics are open Monday through Friday, 8:00 a.m. to 5:00 p.m., except for the Hillside Adult Clinic, which is open Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m.ESSENTIAL DUTIES AND RESPONSIBILITIES:The essential functions listed here are representative of those that must be met to successfully perform the job.Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived.Works with Leadership to ensure the Center’s therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.Maintains Scheduling Calendar in AvatarSchedules future appointments, Cancels and Reschedules as neededThe first point of contact for all external and internal stakeholders is through telephone communication with the designated center.Screens and directs incoming calls to the appropriate partners, ensuring stakeholders who contact the designated center are connected with the right resources.Creates and maintains client records in MyAvatar or other electronic health record systems, including admission forms, program details, diagnoses, financial assessments, and managed care authorization information.Completes check of benefit status prior to each visit to determine co-pay, deductible, or self-pay status at start of service appointment.Responsible for cleanliness, presentation/set up of waiting room spacesGathers Medical Records as needed for client access to servicesCompletes Initial Eligibility and Benefits checklist for inquiring insurance clients.Referral of applicants, documenting their communicationSchedule monthly training or as needed at the direction of the Clinical TeamCompletes attendance and program-specific logs monthly, communicate clients whose attendance is below 90% and collaborate with leadership on action plans.Copying, faxing, and all other general office dutiesScans in client documents into MyAvatar within three business days of receiptCoordinate team supply needs in collaboration with program leadership to ensure timely and efficient resource availabilityAttend regional and team meetings.Meets designated benchmarks and/or quality measures, missed appointments or required documentation.Performs other duties as assigned.COMPETENCIES:The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.Ability to work in a multi-disciplinary team environment.Ability to multi-task and accommodate high volume job tasks.Ability to function with little or no supervision.Ability to work with dual supervision and reporting lines.Ability to exercise tact and diplomacy in interacting with internal/external customers.Ability to implement and monitor processes within team.Ability to adapt to changing business needs, conditions, and work responsibilities.Ability to solve problems while ensuring rules and directives are followedQUALIFICATIONSEDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:Required: High School Diploma 2 to 3 years of progressive customer service experiencePreferred: Some college or technical school/trainingPreferred: Experience in an office or MH/MR settingDRIVING REQUIRED: YesMATHEMATICAL SKILLS:Basic math skills required.Ability to work with reports and numbers.Ability to calculate moderately complex figures and amounts to accurately report activities and budgets .REASONING ABILITY:Ability to apply common sense understanding to carry out simple one or two-step instructions.Ability to deal with standardized situations with only occasional or no variables.COMPUTER SKILLS:Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).Ability to utilize Internet for resources.Basic level on MS Excel.Ability to use electronic health records (EHRs) to store and access client information.Benefits Information and Perks:Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:Medical/Dental/VisionPaid Time OffPaid HolidaysEmployee Assistance ProgramRetirement Plan, including employer matchingHealth Savings Account, including employer matchingProfessional Development allowance up to $2000 per yearBilingual Stipend – 6% of the base salaryMany other benefitsEqual Employment Opportunity/Affirmative Action EmployerTobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.No Recruitment Agencies Please