Support Associate, White House Black Market at Southpark

White House Black Market; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Job summary

White House Black Market in Charlotte, NC is seeking a Support Associate to manage back-of-house and sales floor inventory, assist with visual standards, and help deliver a hospitality-driven customer experience. This role requires flexibility, a team mindset, and physical ability to lift up to 50 pounds.

The position is Regular/Part time with opportunities to grow in our brand, including merchandise discounts and professional development. Availability includes nights and weekends.

Qualifications

• Passion for our brand and empowering confidence.
• Must be at least 18 years old.
• Flexible availability, including nights, weekends and holidays.
• Team player with ownership and initiative.
• Ability to learn new processes and tools.
• Strong organizational skills.
• Regular attendance to ensure coverage.
• Ability to bend, reach, lift up to 50 pounds.

Responsibilities

• Manage inventory processes: intake, store, and ticket merchandise for replenishment on the sales floor.
• Keep the stockroom organized and easy to navigate.
• Merchandise new products on the sales floor promptly.
• Restock and implement price changes.
• Maintain a visually inspiring store environment reflecting brand standards.
• Assist store leaders with visual directives, floor sets, and signage placements.
• Deliver a customer-focused experience reflecting hospitality.
• Contribute to a positive team environment through teamwork.

Skills

Customer service

Team player

Organizational skills

Learning agility

Attention to detail

Tools

In-store systems

Job description

About Us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About Us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About The Role

As a Support Associate, your role places you both in the back of the house and on the sales floor. You manage inventory processes that keep the customer experience running smoothly—processing shipments, moving products from the stockroom, and ensuring everything is where it needs to be. You're proactive, pay close attention to detail, and keep the team informed about inventory needs. You also uphold brand standards and contribute to a positive team culture.

The impact you can have

In This Role, You'll Have The Opportunity To

• Manage inventory processes: properly intake, store, and ticket merchandise for smooth replenishment on the sales floor.


• Ensure the stockroom is neatly organized and easy to navigate.


• Ensure new products are merchandised and represented on the sales floor in a timely manner.


• Effectively execute product restocking and price changes.


• Maintain a visually inspiring store environment that reflects brand standards.


• Assist store leaders with executing visual directives, including updating floor sets, window changes, visual presentations, and signage placements.


• Deliver a customer-focused experience that reflects our culture of hospitality.


• Contribute to a positive work environment by embracing teamwork and collaboration.

You’ll bring to the role

• Passion for our brand, fashion, and empowering confidence.


• Must be at least 18 years old.


• Flexible availability — including nights, weekends, and holidays.


• Team player mindset with a high level of ownership and initiative.


• Ability to quickly learn new processes and tools.


• Strong organizational skills.


• Commitment to regular attendance to ensure adequate coverage.


• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance


• 401(k) plan


• Merchandise discounts plus eligibility for discounts at our sister brands


• Professional development and opportunities for advancement across our brands


• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Store 3016-South Park-WHBM-Charlotte, NC 28211

Position Type

Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.