Support Associate - White House Black Market

Chico's; West Des Moines (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic and fashion-forward team dedicated to creating a styling and social experience for women. As a Support Associate, you will play a crucial role in maintaining operational excellence and delivering exceptional customer service. Your responsibilities will include merchandise handling, stock processing, and assisting with visual merchandising to enhance the shopping experience. This role offers a unique opportunity to grow within a collaborative environment where teamwork is valued. If you are passionate about fashion and customer service, this is the perfect place for you to thrive and contribute to a vibrant team culture.

Qualifications

• High school diploma or equivalent is required.
• Previous stock or cashier experience preferred.

Responsibilities

• Processes merchandise and ensures proper storage and organization.
• Models and supports customer service principles for a cohesive experience.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Ability to multi-task

Teamwork

Education

High school diploma or equivalent

Tools

Technology provided by the company

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and locate requests.
• Ensures the visual packet materials, props, and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates, and management; wear/communicate with headset.
• Regular attendance is essential to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays, is required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing — 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. — 1-33% of an 8-hour shift.
• Frequent climbing — 34-66% of an 8-hour shift.

Due to our growth, we are always accepting applications for top talent to join our store teams. When positions are available, we will review your application to determine if your qualifications match our requirements. You may apply to any location or position at any time; however, the position may not currently be open. Accommodation is available for applicants with disabilities. To request accommodation during the application process, please contact your local Store Manager.

3154 Jordan Creek Town Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.