Support Associate - White House Black Market

Chico's; Ormond Beach (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

Chico's in Ormond Beach, Florida is seeking a Support Associate to enhance customer and product-focused sales. Responsibilities include processing merchandise, ensuring excellent customer service, and maintaining store organization. Applicants should possess a high school diploma, strong communication skills, and the ability to adapt to technology. The role requires standing for long periods, with a flexible schedule including nights and weekends. Join a team that values collaboration and personal growth.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Ability to work quickly and within strict timelines.
• Exposure to visual merchandising and product placement techniques desired.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Assist with the Most Amazing Personal Service principles.
• Promote teamwork and collaborate on problem solving.
• Maintain boutique cleanliness and organization.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Ability to adapt to technology

Teamwork

Education

High school diploma or equivalent

Job description

POSITION OBJECTIVE

The Support Associate is responsible for supporting a customer and product‑focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

FUNCTIONAL RESPONSIBILITIES

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment on the sales floor, and reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and accurately and timely complete store‑to‑store transfers and locate requests.
• Ensure the visual packet materials, props and signage are received and processed in a timely manner and properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates, and management; wear/communicate with headset.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays, is required.

PHYSICAL REQUIREMENTS

• Constant walking/standing—67‑100% of the 8‑hour shift.
• Occasional lifting up to 50 lbs.—1‑33% of the 8‑hour shift.
• Frequent climbing—34‑66% of the 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.