Support Associate - White House Black Market

Chico's FAS, Inc.; Geneva (IL); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Employee assistance program

Employee discount

Job summary

Chico’s FAS, Inc. in Geneva (3092 Geneva Commons) is seeking a Support Associate to uphold a customer- and product-focused sales culture. The role involves merchandise handling, stock processing, and stockroom organization to ensure inventory is ready for the sales floor.

You will support MAPS principles and visual merchandising, participate in pricing changes, and help maintain boutique cleanliness. A high school diploma is required; previous stock or cashier experience is preferred, and a

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills and customer service.
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Able to learn or adapt to company technology.
• Ability to stand for the majority of the shift.
• Flexibility to work nights, weekends and holidays.
• Exposure to visual merchandising and product placement techniques is desired.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and located for replenishment.
• Reorganizes merchandise to maximize stock space and ensures timely merchandizing.
• Enters receiving documents, reconciles invoices, and handles store-to-store transfers and locate requests.
• Ensures visual packaging, props and signage are processed promptly; stores stockroom hardware.
• Participates in pricing changes and markdowns.
• Assists with visual directives, floorsets, signage placement and related tasks.
• Supports MAPS principles to deliver a cohesive omni-channel experience.
• Promotes inclusive collaboration and seeks feedback for growth.
• Assists with boutique cleanliness and organization.

Skills

Communication skills

Customer service

Organizational skills

Multi-tasking

Tech adaptability

Standing for shift

Efficiency under deadlines

Teamwork

Visual merchandising

Headset communications

Attendance

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.

Customer Experience

• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Competencies

• Culture - Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage - Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is $15.00 to $18.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.

3092 - Geneva Commons

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.