Support Associate - White House Black Market

Chico's; Fort Wayne (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Support Associate to enhance customer experiences and support sales operations. In this dynamic role, you'll engage in merchandise processing, stock organization, and contribute to visual merchandising efforts. The ideal candidate thrives in a fast-paced environment, possesses excellent communication and customer service skills, and is eager to work collaboratively within a team. Join a fashion-obsessed team that values personal growth and teamwork, and be part of a culture that empowers women to feel beautiful through a unique styling experience.

Qualifications

• Must be 18 years of age or older.
• Ability to work quickly and within strict timelines.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Model and promote customer service principles for a cohesive experience.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Multi-tasking

Teamwork

Education

High School Diploma or Equivalent

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources, and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities:

Operational Excellence

1. Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
2. Ensure new products are properly merchandised and represented in a timely manner.
3. Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable. Accurately and timely complete store-to-store transfers and locate requests.
4. Ensure the visual packet materials, props, and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, sign holders, etc.
5. Participate in pricing changes and markdowns.
6. Alert store management to cash supply needs.
7. Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
8. Assist with boutique cleanliness and organization.

Customer Experience

1. Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

1. Promote an inclusive, collaborative approach to problem solving.
2. Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned. This position may be found in multiple brands; some duties may vary from brand to brand.

Qualifications:

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, associates, and management; wear/communicate with headset
• Regular attendance is essential to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays, is required.

Physical Requirements:

1. Constant walking/standing - 67-100% of 8-hour shift
2. Occasional lifting up to 50 lbs. - 1-33% of 8-hour shift
3. Frequent climbing - 34-66% of 8-hour shift

We are always accepting applications for top talent to join our store teams. You may apply at any location or position at any time; however, the position applied for may not currently be open. Accommodation is available for applicants with disabilities. To request accommodation during the application process, please contact your local store manager.

Location:

3556 Jefferson Pointe

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under law.