Support Associate - White House Black Market

Chico's FAS, Inc. - Retail; Bridgewater (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading retail company seeks a Support Associate to foster a strong customer-focused sales culture. The role includes responsibilities in merchandise handling, stock processing, and customer service within a collaborative team environment. Candidates should possess strong communication and organizational skills, alongside a high school diploma.

Benefits

Employee assistance program

Employee discount program

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Ability to learn or adapt to technology provided by the company.

Responsibilities

• Processes merchandise and ensures items are properly stored and easy to locate.
• Supports customer experiences by adhering to service principles.
• Participates in pricing changes and markdowns as needed.

Skills

Communication

Customer Service

Organizational Skills

Teamwork

Education

High school diploma or equivalent

Job description

Support Associate - White House Black Market

Location

08807

Country

United States

Region

NY Metro

Reference Number

4608

Position type

Permanent

Category

Retail

Job Function

Store - Associate

Support Associate - White House Black Market

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!


FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.

• Ensures new products are properly merchandised and represented in a timely manner.

• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.

• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.

• Participates in pricing changes and markdowns.

• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
Customer Experience

• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.
Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.

• Seeks personal developmental opportunities and readily solicits feedback.

• Other duties as assigned.

• Assists with boutique cleanliness and organization.
This position may be found in multiple brands. Some duties may vary from brand to brand.


COMPETENCIES:

• Culture - Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

• Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

• Courage - Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:

• High school diploma or equivalent

• Previous stock or cashier experience preferred

• Must be 18 years of age or older

• Excellent communication skills

• Excellent customer service skills

• Strong organizational skills and ability to multi-task in a fast-paced environment

• Able to learn or adapt to technology provided by the company

• Must be able to work the majority of the shift standing

• Ability to work quickly and within strict timelines

• Ability to demonstrate teamwork

• Exposure to visual merchandising and product placement techniques desired

• Communicate with customers, Associates, and Management; wear / communicate with headset

• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

• Constant Walking/Standing- 67-100% of 8-hour shift

• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

• Frequent Climbing- 34%-66% of 8-hour shift
Starting at $15.49/hour or city/local minimum wage as applicable.
Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.


Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.