Support Associate - Soma

Chico's FAS, Inc.; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Chico's FAS, Inc. is seeking a Support Associate to help drive a customer- and product-focused sales culture. The role includes merchandise handling, stock processing, and stockroom organization to ensure smooth store operations and excellent customer service.

Responsibilities cover receiving, merchandising, pricing changes, signage, and maintaining visual standards while supporting an inclusive, collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Experience in stock or cashier preferred.
• Excellent communication and customer service skills.
• Able to work standing majority of shift.
• Flexible schedule including nights weekends holidays.

Responsibilities

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor.
• Replenish stock and organize stockroom to maximize space.
• Enter receiving documents and reconcile merchandise invoices; complete store-to-store transfers and Locate requests.
• Process visual materials, signage and props on schedule; support floor sets and displays.
• Support MAPS principles and provide omni-channel customer experiences.
• Maintain boutique cleanliness and organization.

Skills

Stock/Inventory

Cashier experience

Customer service

Communication

Visual merchandising

Teamwork

Organizational skills

Tech adaptability

Education

High School Diploma or equivalent

Tools

POS system

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift.
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
• Frequent Climbing- 34%-66% of 8-hour shift.

5477 Palm Beach Outlets

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.