Support Associate - Soma

Chico's; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Chico's is seeking a Support Associate in Phoenix, Arizona. The role revolves around fostering a customer-centric sales culture by supporting various sales operations, such as merchandise handling and stock processing. Ideal candidates will possess strong communication and organizational skills, with a preference for those having previous stock or cashier experience. This position demands flexibility in schedule and physical activity, including constant standing and occasional lifting. Join us to be part of a team that values growth and inclusivity.

Qualifications

• Must be 18 years of age or older.
• Previous stock or cashier experience preferred.
• Able to learn or adapt to technology provided by the company.
• Regular attendance is essential to ensure adequate coverage.

Responsibilities

• Processes merchandise, ensuring proper storage and location for sales floor.
• Ensures new products are properly merchandised timely.
• Models and promotes customer service principles and standards.
• Promotes an inclusive, collaborative approach to problem-solving.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to multitask

Education

High school diploma or equivalent

Job description

POSITION OBJECTIVE

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable; accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS

• Constant Walking/Standing‑ 67-100% of 8‑hour shift.
• Occasional Lifting up to 50 lbs.‑ 1-33% of 8‑hour shift.
• Frequent Climbing‑ 34%-66% of 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.