Support Associate - Soma

Chico's FAS, Inc.; Tucson (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Chico's FAS, Inc. in Tucson, AZ, seeks a Support Associate to uphold a customer- and product-focused sales culture. You will handle merchandise, stock processing, and stockroom organization to keep inventory flowing to the sales floor.

The role emphasizes MAPS personal service, teamwork, and adaptability in a fast-paced environment. You will assist with pricing, visual merchandising, and daily store operations while maintaining excellent customer interactions and reliable attendance.

Qualifications

• High school diploma or equivalent required.
• Previous stock or cashier experience preferred.
• Must be 18 years or older and able to stand for long periods.
• Excellent communication and customer service skills.

Responsibilities

• Process and store merchandise; organize stockroom for replenishment.
• Enter receiving documents; reconcile invoices; perform store transfers.
• Support MAPS personal service and omni-channel experience.
• Assist with pricing changes, markdowns, and visual directives.
• Maintain cleanliness and organization; participate in signage placement.
• Wear headset; communicate with customers, associates, and management.
• Support flexible schedule including nights, weekends, and holidays.

Skills

Communication

Customer service

Teamwork

Organization

Multitasking

Tech adaptability

Attendance reliability

Education

High school diploma or equivalent

Job description

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This role performs various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, reorganizing merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props, and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing – 67–100% of 8‑hour shift.
• Occasional Lifting up to 50 lbs. – 1–33% of 8‑hour shift.
• Frequent Climbing – 34–66% of 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.