Support Associate - Soma

Chico's; Estero (FL); On-site; USD 27,000 - 35,000; Full time

Job summary

Chico's in Estero, Florida is seeking a Support Associate responsible for supporting a customer-focused sales culture. This role requires processing merchandise, providing excellent customer service, and ensuring collaboration within the team.

The ideal candidate has a high school diploma, strong communication skills, and can work flexible schedules, including nights and weekends. Join us in creating an amazing shopping experience!

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Ability to work quickly and within strict timelines.
• Exposure to visual merchandising and product placement techniques desired.

Responsibilities

• Processes merchandise to maximize stock space.
• Models and promotes customer service standards.
• Participates in pricing changes and markdowns.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to learn or adapt to technology

Teamwork

Education

High school diploma or equivalent

Job description

POSITION OBJECTIVE

The Support Associate is responsible for supporting a customer- and product‑focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

FUNCTIONAL RESPONSIBILITIES

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor, and reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and accurately and timely completes store‑to‑store transfers and locate requests.
• Ensures the visual packet materials, props, and signage are received and processed in a timely manner, and properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates, and management; wear/communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.

PHYSICAL REQUIREMENTS

• Constant walking/standing—67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs.—1‑33% of an 8‑hour shift.
• Frequent climbing—34‑66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.