Support Associate - Soma

Chico's; Orlando, Fort Myers (FL, FL); On-site; USD 28,000 - 36,000; Full time

Job summary

An innovative retail company is seeking a Support Associate to join their dynamic team. In this role, you will be pivotal in fostering a customer-focused sales culture while ensuring operational excellence in merchandise handling and stock processing. Your contributions will help create an exceptional shopping experience, emphasizing teamwork and personal growth. This position offers a unique opportunity to thrive in a vibrant environment that values inclusivity and collaboration. If you are passionate about retail and eager to grow, this role is perfect for you!

Qualifications

• Must be 18 or older with excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Support and promote the Most Amazing Personal Service principles.
• Maintain boutique cleanliness and assist with visual directives.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Join Our Team as a Support Associate!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment.
• Reorganize merchandise to maximize stock space.
• Ensure new products are merchandised promptly.
• Enter receiving documents accurately into the system, reconcile invoices, and complete store transfers and locate requests.
• Process visual materials and store hardware properly.
• Participate in pricing and markdown activities.
• Alert management to cash supply needs.
• Assist with visual directives like floorsets, window changes, signage, etc.
• Maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the Most Amazing Personal Service (MAPS) principles, providing a seamless omni-channel experience.

Teamwork and Growth

• Foster an inclusive, collaborative problem-solving environment.
• Seek personal development opportunities and feedback.
• Perform other duties as assigned, noting duties may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask.
• Adaptability to company technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising is a plus.
• Effective communication using headsets.
• Reliable attendance and flexible schedule including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing during the shift.
• Occasional lifting up to 50 lbs.
• Frequent climbing.

We welcome applications from all qualified individuals and provide accommodations for applicants with disabilities. Apply at any location; positions may vary. We are an equal opportunity employer.