Support Associate - Soma

Chico's; Oregon, Tigard (IL, OR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance their customer and product-focused sales culture. This role emphasizes operational excellence, ensuring merchandise is well-organized and accessible while delivering the Most Amazing Personal Service (MAPS) principles to create a seamless omni-channel experience. The ideal candidate will thrive in a collaborative environment, demonstrating strong communication and organizational skills. If you're passionate about retail and eager to grow in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Must be 18+ years with a high school diploma.
• Prior stock or cashier experience preferred.

Responsibilities

• Process merchandise and ensure proper storage and accessibility.
• Uphold MAPS principles for a seamless customer experience.
• Foster teamwork and seek growth opportunities.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Tools

Company Technology

Job description

Position Overview

The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We foster a passionate, growth-oriented environment where our teams thrive, learn, and excel.

Key Responsibilities

1. Operational Excellence: Process merchandise, ensure proper storage, ticketing, and accessibility for replenishment. Reorganize merchandise to optimize stock space. Merchandize new products promptly. Enter receiving documents, reconcile invoices, and manage store-to-store transfers. Handle visual materials and signage, participate in pricing and markdown activities, and assist with visual directives and store organization.
2. Customer Experience: Uphold and promote the Most Amazing Personal Service (MAPS) principles, delivering a seamless omni-channel experience.
3. Teamwork and Development: Foster an inclusive, collaborative environment. Seek growth opportunities and feedback. Perform other duties as assigned, noting that responsibilities may vary across brands.

Qualifications

• High school diploma or equivalent
• Preferred: prior stock or cashier experience
• Must be 18+ years
• Excellent communication and customer service skills
• Strong organizational abilities and multitasking in a fast-paced setting
• Adaptability to company technology
• Ability to stand during most of the shift
• Work efficiently within strict timelines and demonstrate teamwork
• Experience or interest in visual merchandising is a plus
• Effective communication via headset with customers, associates, and management
• Reliable attendance and flexibility to work nights, weekends, and holidays

Physical Requirements

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications at any time due to our growth. Accommodation requests for disabilities are available; contact your local Store Manager for assistance. Our location: 5017 Washington Square, Chico. We are an equal opportunity employer, committed to diversity and inclusion, and do not discriminate based on any protected categories.