Support Associate - Soma

Chico's; Lady Lake (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking retail company as a Support Associate, where customer obsession and innovation drive our culture. This role focuses on creating a customer and product-focused sales environment, ensuring operational excellence through effective merchandise handling and stock organization. You'll support a seamless omni-channel experience while fostering teamwork and personal growth. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Support and promote the Most Amazing Personal Service (MAPS) principles.
• Assist with visual merchandising and maintain boutique cleanliness.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

Join Our Team as a Support Associate!

We are customer obsessed, innovative, and pride ourselves on having the best culture in retail. Join us today!

Position Objective

The Support Associate supports a customer and product-focused sales environment, where our core principles guide all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment, reorganizing merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Accurately enter receiving documents, reconcile invoices, and complete store transfers and locate requests.
• Receive and process visual materials, store hardware, and signage properly.
• Participate in pricing updates and markdowns.
• Notify management of cash supply needs.
• Assist with visual merchandising, including floorsets, window displays, signage, etc.
• Maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the Most Amazing Personal Service (MAPS) principles, offering a seamless omni-channel experience.

Teamwork and Growth

• Foster an inclusive, collaborative problem-solving environment.
• Seek personal development opportunities and feedback.
• Perform other duties as assigned, which may vary by brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn and adapt to company technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines and demonstrate teamwork.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Regular attendance is essential; flexibility to work nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications from all qualified candidates and provide accommodations for applicants with disabilities. Apply at any location or position; availability may vary. We are an equal opportunity employer committed to diversity and inclusion.