Support Associate - Soma

Chico's; Dawsonville (GA); On-site; USD 25,000 - 30,000; Part time

Job summary

Chico's in Dawsonville, GA is looking for a Support Associate responsible for ensuring a customer-focused sales culture. This role involves processing merchandise, maintaining stockroom organization, and providing exceptional customer service. Candidates should have strong communication and organizational skills, be able to stand for most of the shift, and be adaptable to technology. The position offers a collaborative environment and has a flexible schedule, including nights and weekends.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to work quickly and within strict timelines.

Responsibilities

• Processes merchandise to ensure easy replenishment for the sales floor.
• Models and promotes the Most Amazing Personal Service principles.
• Promotes an inclusive, collaborative approach to problem-solving.

Skills

Customer service skills

Excellent communication skills

Organizational skills

Teamwork

Technology adaptability

Job description

POSITION OBJECTIVE

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

FUNCTIONAL RESPONSIBILITIES

• Operational Excellence
  • Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
  • Ensures new products are properly merchandised and represented in a timely manner.
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received, accurately and timely completes store‑to‑store transfers and locate requests.
  • Ensures visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
  • Participates in pricing changes and markdowns.
  • Alerts store management to cash supply needs.
  • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
  • Assists with boutique cleanliness and organization.
• Customer Experience
  • Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Teamwork and Growth
  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

QUALIFICATIONS

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential to ensure adequate coverage; flexible schedule, including nights, weekends, and holidays, is required.

PHYSICAL REQUIREMENTS

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.