Support Associate - Chico's

Chico's; Smithfield (NC); On-site; USD 15,153 - 20,664; Part time

Job summary

Chico's is seeking a Support Associate in Smithfield, North Carolina, to enhance the customer experience while supporting our sales culture. This role involves processing merchandise, maintaining store organization, and assisting with visual directives.

The ideal candidate has a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. Flexibility with scheduling, including nights and weekends, is essential. Join us to deliver the Most Amazing Personal Service and promote teamwork!

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Ability to learn or adapt to technology provided by the company.
• Regular attendance is essential; ability to work flexible schedule required.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Ensure new products are properly merchandised.
• Assist with pricing changes and markdowns.
• Model and promote the Most Amazing Personal Service principles.

Skills

Excellent communication and customer service skills

Strong organizational skills

Ability to work quickly and within strict timelines

Teamwork

Education

High school diploma or equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

Position Objective

The Support Associate is responsible for supporting a customer and product‑focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment of the sales floor, reorganizing merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and accurately and timely complete store‑to‑store transfers and Location requests.
• Receive and process visual packet materials, props, signage, and store hardware such as hangers and sign holders.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential; ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

EEO Statement

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.