Support Associate - Chico's

Chico's FAS, Inc.; San Diego (CA); On-site; USD 24,452 - 30,582; Part time

Job summary

A major retail company in San Diego seeks a Support Associate to facilitate a customer-focused sales environment. The role involves processing merchandise, providing excellent customer service, and supporting team collaboration. Candidates should have strong communication and organizational skills, a high school diploma, and the ability to work in a fast-paced setting. This part-time position offers a wage range of $17.75 to $22.20 per hour based on qualifications.

Qualifications

• 18 years of age or older.
• Previous stock or cashier experience preferred.
• Adaptable to technology provided by the company.
• Ability to work quickly and within strict timelines.

Responsibilities

• Support customer and product-focused sales culture.
• Process merchandise and ensure proper storage and organization.
• Participate in pricing changes and markdowns.
• Support MAPS principles for excellent customer experience.
• Promote an inclusive, collaborative approach to problem solving.

Skills

Excellent communication skills

Customer service skills

Strong organizational skills

Teamwork skills

Ability to multi-task

Education

High school diploma or equivalent

Job description

Support Associate - Chico's

Location: 4125 Camino de la Plaza, Suite 404, San Diego, CA

Position Objective

The Support Associate is responsible for supporting a customer and product‑focused sales culture where core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role supports a culture of collaboration, learning, and growth.

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment on the sales floor, and reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Accurately enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and complete store‑to‑store transfers and locate requests timely.
• Process visual packet materials, props and signage promptly, and store stockroom hardware, hangers, sign holders, etc. appropriately.
• Participate in pricing changes and markdowns.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, as directed.

Customer Experience

• Support Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support an omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and actively solicit feedback.
• Assist with boutique cleanliness and organization.
• Complete other duties as assigned.

Competencies

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity – Effectively solve problems with complex, high‑quantity, and sometimes contradictory information.
• Plans and Aligns – Prioritize work to meet commitments aligned with organizational goals.
• Organizational Savvy – Navigate complex policy, process, and people‑related dynamics comfortably.
• Courage – Address difficult issues and speak candidly when necessary.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and the ability to multi‑task in a fast‑paced environment.
• Adaptable to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Demonstrated teamwork skills.
• Knowledge of visual merchandising and product placement techniques desirable.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential; flexible schedule (nights, weekends, holidays) required.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Wage range: $17.75 – $22.20 per hour, based on individual qualifications.

Seniority Level

• Entry level

Employment Type

• Part‑time

Job Function

• Other

Industries

• Retail

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.