Support Associate - Chico's

Chico's; Springfield (IL); On-site; USD 20,664 - 25,830; Part time

Benefits offered by this job

Employee assistance program

Employee discount program

Job summary

Chico's is hiring a Support Associate in Springfield, Illinois. The position involves supporting sales operations, processing merchandise, and enhancing customer experience. Candidates should have a high school diploma, excellent communication, and customer service skills. The role requires standing for extended periods and working a flexible schedule, including nights and weekends. The wage range is $15.00 to $18.75, commensurate with qualifications. Benefits include employee assistance and discount programs.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Able to learn or adapt to technology provided by the company.
• Regular attendance is essential.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Support a customer-focused sales culture.
• Process merchandise and ensure proper organization.
• Assist with visual directives and in-store presentations.
• Promote teamwork and an inclusive environment.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to work in a fast-paced environment

Teamwork

Education

High school diploma or equivalent

Job description

POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This role involves various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor, and reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and completes store-to-store transfers and Locate requests accurately and timely.
• Ensures the visual packet materials, props, and signage are received and processed in a timely manner, and properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.

Customer Experience

• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Competencies

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage – Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing - 67-100% of 8‑hour shift.
• Occasional Lifting up to 50 lbs. - 1-33% of 8‑hour shift.
• Frequent Climbing - 34-66% of 8‑hour shift.

The wage range for this position is $15.00 to $18.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Our part‑time associates are eligible to participate in the Company’s employee assistance program and employee discount program.

Equal Employment Opportunity

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.