Support Associate - Chico's

Chico's; Midland (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Chico's is seeking a Support Associate in Texas to uphold a customer- and product-focused sales culture. You will handle merchandise, stock, and stockroom organization to keep the store visually appealing and well stocked.

You will support MAPS principles, deliver friendly service, and collaborate with the team in a fast-paced environment, including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and customer service skills are essential.
• Strong organizational abilities and multitasking in a fast-paced environment.
• Ability to work well in a team and learn company technology.
• Flexibility to work nights, weekends and holidays as needed.
• Ability to stand for most of the shift and lift moderate weights.

Responsibilities

• Processes merchandise, ensures items are stored, ticketed and located for replenishment.
• Replenishes sales floor and reorganizes stock to maximize space.
• Assists with pricing changes and markdowns.
• Supports visual directives and signage placement.
• Keeps boutique clean and organized; assists with stockroom duties.
• Promotes MAPS customer service and omni-channel experience.
• Works with the team and communicates with management; maintains good attendance.

Skills

Excellent communication

Excellent customer service

Strong organizational skills

Teamwork

Adaptability to technology

Stand for long shifts

Flexible schedule

Education

High school diploma or equivalent

Tools

Headset usage

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS

• Constant Walking/Standing- 67-100% of 8-hour shift.
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
• Frequent Climbing- 34%-66% of 8-hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.