Support Associate - Chico's

Chico's; Livermore (CA); On-site; USD 23,281 - 29,067; Full time

Job summary

Chico's is hiring a Support Associate in Livermore, California. This role focuses on supporting a customer-centered sales culture through various operational functions, including stock processing and merchandise handling. Ideal candidates will have strong communication and organizational skills, a high school diploma, and be at least 18 years old. The position requires flexibility with scheduling and involves significant standing/walking. Wage range is $16.90 – $21.10 based on qualifications.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Process merchandise and ensure items are properly stored and ticketed.
• Support customer experience by following MAPS principles.
• Promote an inclusive and collaborative approach to problem solving.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to learn technology

Teamwork

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product‑focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable. Accurately and timely complete store‑to‑store transfers and Locate requests.
• Ensure the visual packet materials, props and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.

Customer Experience

• Support Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.
• Assist with boutique cleanliness and organization.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage – Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

The wage range for this position is $16.90 – $21.10. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

1127 San Francisco Premium Outlets

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.