Support Associate - Chico's

Chico's FAS, Inc.; Norwood (OH); On-site; USD 15,153 - 17,908; Full time

Job summary

Chico’s FAS, Inc. is seeking a Support Associate to uphold a customer- and product-focused sales culture in our stores. You will handle stock, merchandise, floor replenishment, and stockroom organization while delivering Most Amazing Personal Service.

This role requires strong communication, teamwork, and the ability to work standing for long periods, including nights, weekends and holidays, with occasional lifting up to 50 lbs.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills expected.
• Strong organizational abilities and multitasking in fast-paced environments.
• Ability to learn and adapt to company technology.
• Must be able to stand for the majority of the shift and lift up to 50 lbs.
• Willingness to work nights, weekends and holidays; flexible scheduling.

Responsibilities

• Process merchandise: store items, ticketing, storage and replenishment.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents; reconcile invoices and manage store transfers.
• Handle stockroom organization, signage, and visual merchandising materials.
• Participate in pricing changes and markdowns.
• Support MAPS customer service standards and omni-channel experience.

Skills

Excellent communication

Excellent customer service

Strong organizational skills

Adaptability to technology

Standing for long shifts

Work quickly, meet timelines

Teamwork

Visual merchandising exposure

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.

Customer Experience

• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

• Culture - Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage - Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is $11.00 - $13.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.