Support Associate - Chico's

Chico's FAS, Inc.; Franklin (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

A retail company seeks a Support Associate to enhance customer service by managing merchandise and supporting store operations. Candidates should have a high school diploma and strong communication skills. The role requires the ability to multitask in a fast-paced environment and work flexible hours, including nights and weekends.

Qualifications

• Must be 18 years of age or older.
• Excellent communication and customer service skills needed.
• Strong organizational skills to work in a fast-paced environment.

Responsibilities

• Supports customer and product-focused sales culture.
• Processes merchandise and ensures proper storage.
• Models and promotes the Most Amazing Personal Service (MAPS) principles.

Skills

Communication skills

Customer service skills

Organizational skills

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Job description

Join to apply for the Support Associate - Chico's role at Chico's FAS, Inc.

Position location: 348 Main St, Franklin, TN.

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

Position Objective
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

• Operational Excellence: Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, and reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.