Support Analyst (Korean speaking/writing)

Ursus; San Jose (CA); On-site; Full time

Job summary

A multinational electronics company is seeking a Support Analyst fluent in Korean for a 6-month onsite role in San Jose, CA. The ideal candidate will manage inventory, coordinate returns, and communicate effectively with various teams. Strong organizational and communication skills are essential, along with experience in a fast-paced tech environment. This position offers competitive pay and benefits.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401K with company matching

Qualifications

• 1-3 years’ experience in order entry, inventory management, or related roles.
• Bilingual (Korean/English) preferred for communication with HQ.

Responsibilities

• Manage inventory, track shipments, and perform monthly cycle counts.
• Coordinate return processes and inter-company transactions.

Skills

Communication

Organization

Inventory Management

Supply Chain

Multi-tasking

Tools

SAP

Word

Excel

Job description

JOB TITLE: Support Analyst (Korean speaking/writing)
LOCATION: San Jose, CA (onsite)
DURATION: 6 months
PAY RANGE: $20-$30/hr

COMPANY:
Our client, a multinational electronics company is recruiting for a Support Analyst. If you meet the qualifications listed, please Apply Now!

Description:

• Minimum of 1-3 years’ experience working in a related role such as order entry/management, inventory management, purchasing, shipping and RMA management activities

• Preferred experience in a fast-paced organization, technology or similar preferred

• Experience in a technology company in an RMA capacity

Responsibility:

• Manage Inventory: Track incoming shipments, log all activity for inbound and outbound inventory, monitor inventory at DSA San Jose and other sites; work with appropriate parties for depletion plan, perform monthly cycle count, and reconcile inventory

• DSK RMAs – Coordinate, monitor, and execute return process with Samsung HQ

• Branch Transfers – Coordinate, monitor, and execute inter-company transactions

• Communication between technicians, RMA, Logistics, Sales team and HQ, help guide them on what to do and update status until completion

• Customer Registration – create the code in the system upon sales team’s request if there’s any new Shipto customer, change or update the name/address change

Requirements:

• Intermediate Word / Excel skills

• Able to understand Inventory and Supply Chain concepts and policies

• Proactively manages issues and activities and can prioritize well

• Strong communication, highly motivated individual capable of working with limited direction

• Ability to work under pressure and to tight deadlines while following explicit policy and procedures

• Ability to multi-task in a fast-paced, high-tech environment

• Excellent organizational skills, detail-oriented, monthly reports and works well in a team environment or as an independent contributor

• Ability to work calmly, maintains a professional demeanor, produce results under pressure, and escalate to management appropriately

• SAP experience is preferred

• Bilingual (Korean/English) is preferred as this position needs to communicate to HQ

BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

IND 123