Support Analyst

Range; McLean (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health coverage

401k plan

Technology allowance

PTO

Top of Market Pay

Paid parental leave

Job summary

A leading financial technology firm in McLean, VA is seeking a Support Analyst to provide exceptional support for its members. You will troubleshoot technical issues and collaborate with teams in a fast-paced startup environment. Ideal candidates should have 3-5 years of support or technical experience, strong problem-solving skills, and a BS or BA degree. This role offers benefits like comprehensive health coverage, a 401k plan, and a technology allowance in an engaged team committed to innovation.

Qualifications

• 3-5 years of experience in a support or technical role.
• Strong problem-solving and written communication skills.
• Experience using financial services technology.
• Strong problem-solving and written communication skills.

Responsibilities

• Assist members with questions on how to use the Range platform.
• Troubleshoot technical issues for members.
• Create and maintain a knowledge library of how Range works.
• Create and maintain a knowledge library of Range how-tos.
• Maintain success metrics and data as directed.
• Collaborate with a cross-functional team and share best practices.

Skills

Problem-solving

Written communication

Technical support experience

SaaS experience

FinTech experience

SaaS

Education

BS or BA preferred

Tools

Financial services technology

Job description

Range is creating AI-powered solutions to eliminate financial complexity for our members. We’re transforming wealth management through the perfect blend of cutting-edge technology and human expertise. We’re obsessed with member experience! We’ve built an integrated platform that tackles the full spectrum of financial needs–investments, taxes, retirement planning, and estate management–all unified in one intuitive system.

Backed by Google's Gradient Ventures and Cathay Innovations, we're in hyper-growth mode and looking for exceptional talent to join our starting lineup. Every Ranger at this stage is shaping our culture and way of life—from former CEOs and startup founders to experts from leading hedge funds and tech companies.

If you're ready to build something that truly matters in financial services, bring your talent to Range. Here, you'll make a genuine impact on how people manage their financial lives while working alongside a team that celebrates wins, makes big decisions, and blazes new trails together.

About the role

We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.

This role is based in Mclean, VA. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.

Range Support Team Mission Statement

We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.

What you’ll do with us

• Assist our members with questions on how to use the Range platform
• First line of defense on technical issues they are experiencing
• Figure out the member\'s problem quickly and effectively offer the right solution
• Create and maintain a knowledge library of how Range works
• Maintain success metrics and data as directed
• Be an active part of a collaborative team and share best practices
• Refine our customer-facing AI agent to scale support
• Leverage AI tools to uplevel your daily output

What will set you apart

• 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
• Strong problem-solving and written communication skills
• BS or BA preferred
• Experience using financial services technology
• An interest in the tech industry and/or consumer fintech experience

Benefits

• Comprehensive health coverage: Medical, dental, and vision
• 401k plan
• Technology allowance
• PTO
• Top of Market Pay
• Paid parental leave

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.