Supply Technician.

Defense Logistics Agency; Warner Robins (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Defense Logistics Agency in Warner Robins, GA is seeking a supplies technician to act as the primary customer-support contact for industrial customers on DLA‑ and non‑DLA‑managed items. You will handle product information, pricing, order status, and data maintenance to ensure timely access to orders and account information.

You will review orders daily, process cancellations and modifications, and escalate complex issues to subject-matter experts.

Qualifications

• Specialized experience: one year of experience in customer support for supply, logistics, inventory, or order-management functions.
• Experience in reviewing and processing orders, cancellations, and status requests; resolving delayed or discrepant orders.
• Proficiency using automated supply, distribution, or ordering systems to research transactions and resolve customer-support issues.

Responsibilities

• Serve as primary customer-support point for industrial customers on DLA- and non-DLA items, providing product information and pricing.
• Coordinate with SMEs to resolve customer concerns and maintain accurate customer data.
• Review sales-order reports daily, process updates, and escalate complex cases to specialists.
• Ensure timely processing of orders and access to product, account, and order information.
• Resolve order discrepancies and respond to customer requests per policies and instructions.
• Create and manage CRM tickets; monitor workload and follow up on aging tickets.
• Coordinate with storage and distribution to resolve material issues and support MICAP/AWP requirements.

Skills

Customer support

Order management

CRM software

Data maintenance

Tools

CRM software

Order management system

Job description

Duties

• Serves as the primary DLA customer-support point of contact for industrial customers on DLA- and non-DLA-managed items, including product information, pricing, and order-related issues.
• Provides tailored customer support by maintaining customer data, responding to inquiries, and coordinating with subject‑matter experts to resolve customer concerns.
• Reviews sales‑order reports daily; process cancellations, status updates, and modifications; follows up on customer receipt; and escalates orders not meeting customer requirements.
• Ensures timely processing of customer orders and customer access to product, account, and order information.
• Provides timely order status and resolves sales‑order discrepancies and customer requests in accordance with applicable supply policies, procedures, regulations, and operating instructions.
• Identifies, creates as appropriate, and resolves routine Customer Relationship Management (CRM) service tickets; monitors ticket workload, research aging tickets, and elevates complex issues to Customer Support Specialists.
• Coordinates with storage, distribution, DLA organizations to resolve material, turn‑in, tracking, and supply discrepancies. Serve as the single point of contact for mission‑capable (MICAP) requirements and assist with the Awaiting Parts Program (AWP).

Conditions of Employment

• Must be a U.S. citizen
• Tour of Duty: Flexible
• Security Requirements: Non‑Critical Sensitive
• Fair Labor Standards Act (FLSA): Non‑Exempt
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.

Qualifications

To qualify for a Supply Technician, your resume and supporting documentation must support: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time‑in‑grade (General Schedule (GS) positions only), time‑after‑competitive appointment, minimum qualifications, and any other regulatory requirements by the cut‑off/closing date of the announcement. Creditable specialized experience includes:
• Providing customer support for supply, logistics, inventory, or order‑management functions, including responding to customer inquiries and maintaining order data.
• Reviewing and processing customer orders, cancellations, modifications, and status requests; resolving delayed or discrepant orders.
• Using automated supply, distribution, or ordering systems to research transactions and resolve customer‑support issues.
• Applying supply policies, procedures, and operating instructions to resolve routine material, tracking, and service‑request issues.
• Coordinating with storage, distribution, procurement, and other functional personnel to resolve complex supply problems and elevate unresolved cases.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional Information

As required by 5 C.F.R.

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
• 1194).

Reemployed Annuitants

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug‑free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre‑employment, reasonable suspicion, post‑accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six‑month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.

Additional guidance on writing a federal resume can be found at:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.