Supply Management Specialist

DLA Careers; Maine; On-site; USD 65,000 - 85,000; Full time

Job summary

DLA is seeking a Supply Management Specialist to manage customer orders, ensure access to product and account information, and process order changes. The role emphasizes timely fulfillment, coordination with cross-agency supply sources, and resolving routine issues to sustain customer satisfaction.

The position requires vigilance in MILSTRIP-advised procedures and a commitment to maintaining asset availability for current and future workloads, including maintenance support.

Qualifications

• Experience with customer order processing and fulfillment.
• Ability to resolve routine issues in requisitions fulfillment.
• Familiarity with MILSTRIP procedures and supply chain concepts.

Responsibilities

• Process and track customer orders, cancellations, and updates.
• Monitor supply sources to ensure asset availability for issue.
• Coordinate with maintenance customers for material support planning and serviceability.

Skills

Customer service

Supply chain

Problem solving

MILSTRIP knowledge

Education

PhD or equivalent doctoral degree

Job description

Summary

See below for important information regarding this job.

Duties

• Ensures timely processing of customer orders and customer access to product, account and order information.
• Receives and processes order cancellations, provide status updates and modifications.
• Monitors cross-agency sources of supply to ensure assets are available for issue when required and executes lateral support transactions to alleviate work-stop inducing unfilled orders.
• Identifies and recommends use of approved alternative sources of supply.
• Facilitates the resolution of routine customer issues that arise during fulfillment of requisitions.
• Serves as the material support point of contact for maintenance customers.
• Provides material support planning, availability, and serviceability for established and future production workloads.

Requirements

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Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: 1st Shift, MON-FRI 0630-1500
• Security Requirements: Non-Critical Sensitive with Confidential Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Non-Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility.

Qualifications

To qualify for a Supply Management Specialist, your resume and supporting documentation must support: B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess a Ph.D. or, equivalent doctoral degree or, 3 full years of progressively higher level graduate education leading to such a degree or, LL.M., if related.

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
• Directing customer requirements to the proper acquisition path to expedite requisitions in accordance with Military Standard Requisitions and Issue Procedures (MILSTRIP).
• Resolving problems associated with timely deliveries and lead times.
• Reviewing unfilled order status daily and taking appropriate actions to elevate fulfillment actions not meeting customer requirements.
• Analyzing and resolving difficult issues and problems related to supply processes, work methods, supply data management or day-to-day operational procedures.
• Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-11, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The work is primarily performed in a normal office setting requiring adherence to associated basic safety precautions. In addition, on a recurring basis, the incumbent is exposed to potentially dangerous situations while visiting manufacturing, storage, and industrial production areas at the local site. At such times the incumbent may be subjected to moderate risks or discomforts, excessive noises, fluctuating temperatures, dirty conditions and/or hazardous materials. The incumbent may be required to use protective clothing or gear such as protective helmets, masks, goggles, gloves or shields, and comply with appropriate safety precautions. Position may be subject to rotational shift coverage and may be required to independently function outside the standard business hours for their location.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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