Supply Delivery Tech/Courier III

Mindlance; North Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading staffing firm seeks a Delivery Services Customer Service Representative in North Chicago. The role includes managing customer inquiries, handling packages, and maintaining operational statistics. The ideal candidate should be a High School Graduate with strong communication and problem-solving skills, capable of physical duties and familiar with handling logistics.

Qualifications

• Must be able to read, understand, and enter information into training records.
• Capable of lifting up to 70 lbs and handling heavy packages.
• Valid driver's license required when operating company vehicles.

Responsibilities

• Resolve customer requests, questions, and complaints.
• Document data and maintain information files.
• Operate material handling equipment for delivery of packages.

Skills

Customer service

Problem solving

Communication

Education

High School Graduate or GED

Job description

What are the top 3-5 skills, experience or education required for this position:
1. Accurately receive incoming packages, verify items against packing slip, process into
receiving system
2. Use computer applications to investigate and reroute miss-directed mail and packages
3. Prepare pallets for transportation and move to various dock staging areas
4. Operate various types of material handling equipment for the delivery of packages
5. Coordinate pick-up of mail and packages being returned or moved internally and deliver
incoming mail and packages to customers and mail stops
Will this contractor be driving any company vehicles? Yes

Description
1st Shift: Work Days: Monday - Friday Work Hours: 7:30am - 4:00pm North Chicago, IL

Job Descriptions
Purpose: Describe the primary goals, objectives or functions or outputs of this position. Delivery Services Customer Service Rep’s primary objective is to resolves customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources. This role will also maintain statistics for departmental reporting. Communication is continuous phone and email interaction with customers, vendors, co-workers and carriers. Responsibilities:

List up to 10 main responsibilities for the job. Include information about the accountability and scope. • Responsible for compliance with applicable Corporate and Divisional policies and procedures. • Manages resolutions of customer inquiries or complaints, as well as resolving and researching problems with mail, packages, lost or miss-delivered shipments. • Perform day-to-day administrative tasks such as processing letters/packages, internal pick-up requests, Rush deliveries, and Staples download. • Document data and retain information files by entering, recording, storing, or maintaining information in written or electronic form. • Investigate documents and record errors found while resolving customer issues. • Provides back up for package receiving, mail center, specialists or other areas as needed. • Completes required training to support area functions as necessary. • Supports and provides input for department systems and/or scanning equipment. • Participates in cross-functional teams to coordinate operational enhancements. • Provides input towards departmental goals and long range planning. • Coordinate pick-up of mail and packages being returned or moved internally and deliver incoming mail and packages to customers and mail stops. • Provide assistance to high priority customers • Accurately receive incoming packages, verify items against packing slip, process into receiving system and close purchase orders in SAP if required. • Maintain dock/cage area and vehicle if applicable. • Use computer applications to investigate and reroute miss-directed mail and packages. • Prepare pallets for transportation and move to various dock staging areas. Utilize various regulations and policies. Print and sort manifests for selected freight and place on pallet for Delivery Routes. • Operate various types of material handling equipment for the delivery of packages.

Qualifications • High School Graduate or GED and be able to read, understand and enter information into training records and IT systems all written in English. • Must be capable of lifting up to 70 lbs., walking, standing, stooping and climbing ladders as well handling heavy packages. • Must have valid driver’s license when operating company vehicles on public roadways. • Excellent communication and problem solving abilities needed, adaptable to change and able . Lots of walking to perform independently required. Safety Shoes are required.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

What are the top 3-5 skills, experience or education required for this position:
1. Accurately receive incoming packages, verify items against packing slip, process into
receiving system
2. Use computer applications to investigate and reroute miss-directed mail and packages
3. Prepare pallets for transportation and move to various dock staging areas
4. Operate various types of material handling equipment for the delivery of packages
5. Coordinate pick-up of mail and packages being returned or moved internally and deliver
incoming mail and packages to customers and mail stops
Will this contractor be driving any company vehicles? Yes

Description
1st Shift: Work Days: Monday - Friday Work Hours: 7:30am - 4:00pm North Chicago, IL

Job Descriptions
Purpose: Describe the primary goals, objectives or functions or outputs of this position. Delivery Services Customer Service Rep’s primary objective is to resolves customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources. This role will also maintain statistics for departmental reporting. Communication is continuous phone and email interaction with customers, vendors, co-workers and carriers. Responsibilities:

List up to 10 main responsibilities for the job. Include information about the accountability and scope. • Responsible for compliance with applicable Corporate and Divisional policies and procedures. • Manages resolutions of customer inquiries or complaints, as well as resolving and researching problems with mail, packages, lost or miss-delivered shipments. • Perform day-to-day administrative tasks such as processing letters/packages, internal pick-up requests, Rush deliveries, and Staples download. • Document data and retain information files by entering, recording, storing, or maintaining information in written or electronic form. • Investigate documents and record errors found while resolving customer issues. • Provides back up for package receiving, mail center, specialists or other areas as needed. • Completes required training to support area functions as necessary. • Supports and provides input for department systems and/or scanning equipment. • Participates in cross-functional teams to coordinate operational enhancements. • Provides input towards departmental goals and long range planning. • Coordinate pick-up of mail and packages being returned or moved internally and deliver incoming mail and packages to customers and mail stops. • Provide assistance to high priority customers • Accurately receive incoming packages, verify items against packing slip, process into receiving system and close purchase orders in SAP if required. • Maintain dock/cage area and vehicle if applicable. • Use computer applications to investigate and reroute miss-directed mail and packages. • Prepare pallets for transportation and move to various dock staging areas. Utilize various regulations and policies. Print and sort manifests for selected freight and place on pallet for Delivery Routes. • Operate various types of material handling equipment for the delivery of packages.

Qualifications • High School Graduate or GED and be able to read, understand and enter information into training records and IT systems all written in English. • Must be capable of lifting up to 70 lbs., walking, standing, stooping and climbing ladders as well handling heavy packages. • Must have valid driver’s license when operating company vehicles on public roadways. • Excellent communication and problem solving abilities needed, adaptable to change and able . Lots of walking to perform independently required. Safety Shoes are required.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the company

Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

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