Supply Chain Operations Manager

JCPenney; Forest Park (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Associate discount

Job summary

JCPenney is seeking a Supply Chain Operations Manager in the United States to lead a busy logistics department and champion customer-first service. The role guides Associates, aligns with strategic goals, and ensures on-time, accurate merchandise delivery across multi‑shift operations.

The ideal candidate has 10+ years of logistics leadership, excellent verbal/written communication, and the ability to coordinate with managers across functions to meet performance targets.

Qualifications

• Undergraduate degree or equivalent logistics related experience preferred.
• Minimum 10 years related work experience in overseeing a logistics function.
• Superior supervisory and development abilities with strong communication skills.

Responsibilities

• Leads the department by guiding Associates to align with company strategy.
• Communicates with managers and Associates across areas to achieve operational objectives.
• Ensures timeliness, quality, and effectiveness of processes within the area.
• Directs activities to deliver merchandise to customers accurately and on time, first time.
• Plans and manages programs to follow complex processes across multi‑shift operations.
• Resolves problems to keep activities on track and crisis management when needed.
• Promotes good communication and builds external relationships with service providers.

Skills

Logistics leadership

Multi-shift operations

People management

Strategic communication

Education

Undergraduate degree or equivalent logistics related experience

Job description

Overview

Supply Chain Operations Manager

Primary Responsibilities:

• Leads the department Associates by creating/sharing a common vision/direction and an understanding of the organization’s strategy.
• Communicates and works with managers and Associates of other areas in the course of managing and accomplishing operational objectives of the department and total unit.
• Supports and coordinates with managers of all levels to achieve the goals and objectives of the unit and other parts of the supply chain.
• Ensure the timeliness, quality and effectiveness of all processes performed within given area of responsibility.
• Directs the Team on activities and processes that enable our strategy of Customer First Service ensuring that merchandise is delivered to customers accurately and on time, the first time.
• Plans and manages the programs and activities of the assigned department to ensure the complex/critical processes/procedures of this area are followed accurately and efficiently on a multi-shift basis to achieve department and unit business plans and priorities.
• Resolves problems in the assigned department to keep activities on track; refers to appropriate Associate(s) for resolution if assistance or specialized expertise is required; initiates crisis management methods if situation could cause business disruptions.
• Observes and reviews Associate performance, ensuring appropriate execution of procedures and practices, and that all departmental functions are effectively and efficiently performed.
• Leads the department by engaging and supporting Associates by providing direction, coaching and feedback, and recognition, while efficiently and effectively supporting customers.
• Promotes good communication throughout assigned department to achieve thorough understanding of processes and procedures.
• Communicates issues with Associates in other logistics units and the Home Office as they relate to assigned area.
• Builds and maintains good business relationships with external service providers and other industry contacts in the course of managing the assigned department.

Core Competencies & Accomplishments:

• Undergraduate degree or equivalent logistics related experience preferred.
• Minimum 10 years related work experience with demonstrated success in overseeing a logistics function in high volume, multi-shift environment.
• Superior supervisory and development abilities; strong verbal and written communication skills; able to prioritize multiple tasks, functions, and responsibilities in a fast paced environment; good critical thinking skills for proactive planning and crisis management.

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, Twitter.

Pay Range

USD $80,000.00 - USD $100,000.00 /Yr.