Supply Chain Operations Manager

JCPenney; Columbus (OH); On-site; USD 69,000 - 115,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid PTO and holidays

401(k) plan with company match

Merchandise discount at all Catalyst Brands

Job summary

JCPenney is seeking a Supply Chain Operations Manager in Columbus, OH to lead operational performance and management within a retail distribution center. This role requires strong leadership skills with a focus on safety, quality, and efficiency while guiding a team of supervisors.

The ideal candidate will have 5+ years of experience in retail distribution and a Bachelor's degree or equivalent. Competitive compensation includes benefits and opportunities for professional development.

Qualifications

• 5+ years of progressive leadership experience in retail distribution or high-volume warehouse operations.
• Proven experience leading multiple exempt leaders and non-exempt associates.
• Familiarity with lean concepts and continuous improvement methodologies.

Responsibilities

• Provide overall leadership for daily distribution and fulfillment operations.
• Own department level performance against key metrics including safety and quality.
• Identify bottlenecks and recommend process improvements for efficiency.

Skills

Operational leadership

Analytical skills

Performance management

Cost management

Team development

Communication skills

Education

Bachelor’s degree or equivalent work experience

Tools

WMS

Tableau

MicroStrategy

Job description

Supply Chain Operations Manager

The Operations Manager reports to the Assistant General Manager and is a key departmental level leader responsible for end-to-end operational performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment. This role leads a team of 5 Exempt Supervisors and their respective departments to ensure the safe, efficient, and cost-effective execution of inbound, outbound, and returns operations while providing best in class service to our customers. They also partner closely with AGM to drive continuous improvements across safety, service, cost and quality. This position will also be responsible for developing a strong leadership bench, driving operational discipline, while fostering a culture of engagement and accountability.

Primary Role Responsibilities

Operational Leadership & Performance

• Provide overall leadership and direction for daily distribution and fulfillment operations across assigned department.
• Own department level performance against key metrics including safety, service level, cost, productivity and quality.
• Translate business objectives into executable operating plans and drive disciplined execution through the Supervisor team.
• Utilize data analytics to identify key trends and propose solutions to operational challenges.
• Partner with the AGM to align operational priorities with broader business strategy, peak planning and growth initiatives.

Safety & Compliance

• Champion a safety culture focused on prevention by setting clear expectations, reinforcing safe behaviors and holding leaders accountable for compliance.
• Ensure adherence to all safety, environmental and regulatory standards (OSHA, company policies, site procedures).
• Participate in incident investigations and corrective action plans; proactively identify and mitigate safety risks.

Cost Management & Productivity

• Identify bottlenecks and recommend process improvements for efficiency.
• Use analytics and root cause analysis to address performance gaps and variability.
• Own departmental budget and actively manage controllable costs while maintaining service and quality standards.
• Sponsor and lead continuous improvement initiatives focused on safety, productivity, accuracy and process optimization.

Service & Customer Experience

• Ensure consistent achievement of service commitments, including order accuracy and on time shipping.
• Lead root cause analysis and implement sustainable corrective actions for service failures or variability.

Leadership Development & Culture

• Directly lead, coach and develop five Supervisors, providing clear expectations, ongoing feedback and targeted development plans.
• Build a strong succession pipeline by identifying high‑potential talent and creating targeted development plans.
• Foster a culture of engagement, accountability and continuous improvement at all leadership levels.
• Model inclusive leadership and reinforce company values across the organization.

Cross‑Functional Partnership

• Partner with HR, Safety, Production Planning, Maintenance/Engineering, IT and Finance to support operational execution and long‑term capability building.
• Support new process launches, WMS implementations and material handling initiatives.
• Serve as a key site leader in AGM absence, ensuring continuity of operations and leadership presence.

Qualifications & Skills

• Bachelor’s degree or equivalent work experience.
• 5+ years of progressive leadership experience in retail distribution, fulfillment, e‑commerce or high‑volume warehouse operations.
• Proven experience leading multiple exempt leaders and non‑exempt associates.
• Experience with WMS, labor management, Tableau and MicroStrategy.
• Excellent analytical, organizational and critical thinking skills.
• Familiarity with lean concepts and continuous improvement methodologies.

Key Competencies

• Results driven operational leadership.
• Ability to develop and coach multiple direct reports; high accountability with a hands‑on leadership style.
• Strategic thinking and planning coupled with data‑driven decision making.
• Effective communication, change management and collaboration skills while working in a fast‑paced, high‑volume environment.
• Ability to work under pressure and prioritize multiple tasks and functions to meet deadlines while maintaining executive presence.

What do you get

• Opportunity to shape production strategy in a high growth environment.
• Collaborative culture with strong cross‑functional partnerships.
• Professional development and advancement opportunities.
• Competitive compensation and benefits package including medical/dental/vision, paid PTO and holidays.
• 401(k) plan with company match.
• Merchandise discount at all Catalyst Brands (JC Penney, Brooks Brothers, Aeropostale, Lucky Brands and Nautica).

About Catalyst Brands

Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Five iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best‑in‑class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.

For more opportunities to join our team, please visit our careers page.

Pay Range

USD $69,000.00 – USD $115,000.00 /Yr.