Supply Chain Operations Analyst II

Yale New Haven Health; New Haven (CT); On-site; USD 75,000 - 100,000; Full time

Job summary

Yale New Haven Health Services Corp. in New Haven, CT is seeking a Data Analyst for Supply Chain Analytics.

You will perform complex data queries, maintain MMIS dashboards, and support QSight and Infor MMIS reporting for CSC customers, coordinating with hospital teams and external vendors. Ideal candidates will have strong Excel/SQL skills, experience with Tableau, and the ability to translate requests into clear, actionable reports.

Qualifications

• Bachelor's degree in relevant discipline.
• Minimum 5 years in Supply Chain Management/IT/Finance.
• Experience with summarizing, analyzing, and reporting data.
• QSight or Infor experience recommended.

Responsibilities

• Performs complex data queries, reports, and analysis for CSC customers.
• Maintains MMIS system administration and configuration.
• Coordinates data collection with hospital teams and external vendors.
• Logs and resolves security and incident tickets via Remedy/IRMA.
• Provides testing support and participates in project tasks.
• Assists with system enhancements to improve performance.

Skills

Analytical skills

Interpersonal communication

Multi-disciplinary teamwork

Data interpretation

Education

Bachelor's degree in Business, Supply Chain Management, Finance, Computer Science, or related discipline

Tools

QSight

Infor

Tableau

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for processing all reporting, data requests, and/or MMIS related requests that are assigned by the team Coordinator. Primary focus is in QSight and Infor MMIS systems. Works and coordinates with all Corporate Supply Chain team members, customers and other supporting departments to ensure timely and seamless support. Responsible to query, interpret, and analyze data through the advanced use of Microsoft Excel, SQL, Tableau, and MMIS Reporting platforms. Responsible to maintain reporting dashboards. Responsible to facilitate system design, configuration, and interface testing procedures, and reports all results according to the departmental standards. Assists in resolving major design issues and recommends solutions for resolution. Provides input to the performance evaluations and assessments of MMIS staff. Responsible to participate with the Supply Chain Analytics Manager with new hire interviews. Analyze business processes to ensure proper system configuration and function and recommends changes and enhancements to improve performance. Maintains, coordinates, and integrates MMIS related applications such as Infor and QSight. Responsible to log, track, and resolve issues and changes related to software code modifications or enhancements. Responsible to ensure that interdepartmental and customer requests are handled in a timely fashion. Spearheads CSC project tasks or incidents assigned through IRMA, Remedy, or any other Incident or Project Management platform independently. Responsible to maintain a high tolerance for the changing environments and be able to incorporate those changes and ambiguities into the overall support of the hospital or the project at hand. Responsible to promote a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines. Demonstrate an ability to utilize new web-based tools as they become available and integrate into the day-to-day process of one's own work environment as well as the rest of the Materials Management staff.

EEO/AA/Disability/Veteran

Responsibilities

• Determines efficient and accurate means to collect needed data elements from internal and external databases, information systems and personnel across the Health System and the external vendor community.
• Works effectively in multi-disciplinary team environment to determine the methods by which the required data can be efficiently collected.
• Effective communication and follow-up with Hospital and Health System Materials Management personnel, user community at all Hospitals and external vendor representatives to coordinate the collection of data.
• Performs complex data queries, reports, and analysis for CSC customers on Supply Chain Analytics deliverables.
• Performs daily MMIS system maintenance, build, and configuration in a timely fashion.
• Assists with MMIS system testing in conjunction with ITS and other functional areas
• Assists with CSC project tasks or incidents assigned through IRMA, Remedy, or any other Incident or Project Management platform in a timely fashion.
• Provides troubleshooting and support for CSC customers in a professional manner at all times.
• Submits and monitors Remedy tickets for security requests and CSC incident tickets
• Analyze business processes to ensure proper system configuration and function and recommends changes and enhancements to improve performance.
• Assists with the maintenance and coordination of 3rd party MMIS related applications such as GHX, Parex, QSight and any new program to be used within the CSC.
• Works autonomously as appropriate, understanding the appropriate time for escalation within the Health System and hospitals.
• Collaborates with other supply chain personnel and hospital users to accomplish goals.
• Follows all Corporate Compliance guidelines and Patient Confidentiality guidelines. Maintains the confidentiality of pricing among vendors and other outside parties.
• Maintains skills and access to ERP system to provide specific support as appropriate.
• Demonstrate an ability to utilize new web-based tools as they become available and integrate into the day-to-day process of one's own work environment as well as the rest of the Materials Management staff .
• Interact with Senior Management, physicians, Department Heads, Materials Management staff, Vertical Network customers, etc. with a customer focus at all times.
• Responsible for month end and year end closings. Insures timely and accurate closing process to support GL reporting requirements.
• Maintains Corporate Supply Chain Intranet data.
• Successfully accomplished Analyst I Goals and Success Factors, having completed at least one review cycle with an exceptional overall evaluation (including over-achieving on project completion rate tracked through IRMA and Remedy)
• Demonstrates leadership ability and qualities
• Helps to train new Analysts independently
• Displays the skillset to assist on all three Analytics teams; Clinical Data, Reporting, and MMIS Support
• Additional responsibility of independent Item Master and Contract loads
• Accepts responsibility for own professional development. Examples could include Business Analytics or Materials Professional certification (CMRP, Six Sigma, APICS CPIM or CSCP, etc.)

Qualifications

EDUCATION

• Bachelor's degree in Business, Supply Chain Management, Finance, Computer Science, or related discipline

EXPERIENCE

• Minimum 5 experience in Supply Chain Management, Information Technology, Finance, or related field. Ability to summarize, analyze, and report on data. Knowledge of Financial Principles preferred. Experience in Database Management and managing the input, analysis and reporting using a variety of software packages. QSight or Infor experience highly recommended.

LICENSURE

• Professional certification preferred

SPECIAL SKILLS

• Excellent analytical and computer software skills, specifically in Microsoft Office Suites, Tableau, or ERP/Point of Use systems such as QSight and Infor.
• Ability to research and interpret data; to include reporting, preparing and presenting data.
• Excellent interpersonal and communication skills.
• Ability to function with multi-disciplinary teams.

YNHHS Requisition ID

184318