Supply Chain - Drop Shipment Vendor Specialist - Lititz , Pennsylvania

WebstaurantStore Food Service Equipment and Supply Company; Lititz (Lancaster County); Remote; USD 55,000 - 70,000; Full time

Job summary

A leading company in food service equipment is seeking a Vendor Specialist to enhance vendor relationships and customer experience. The role involves assessing vendor performance, troubleshooting, and collaborating with internal teams. Ideal candidates are analytical, detail-oriented, and excel in communication, with an emphasis on problem-solving. This position does not require a degree; relevant skills are prioritized.

Qualifications

• No degree required; skills and experience valued.
• Computer literate.

Responsibilities

• Build and manage vendor relationships to enhance the customer experience.
• Evaluate vendor performance and propose improvements.
• Communicate issues and solutions to customers.

Skills

Analytical

Attention to detail

Critical thinking

Problem solving

Effective communication

Job description

Starting at $55,000

Job Description

Job Summary

Vendor Specialists are responsible for building and maintaining relationships with our vendors and internal teams to improve the quality of information to our drop shipment customers. They use multiple software tools to assist internal & external teams, manage open drop ship orders, and provide updates to our customers. Vendor Specialists review reports to assess vendor performance metrics and identify and address vendor improvements.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have a strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the specified states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

Responsibilities

• Build, manage, and leverage relationships with Vendors and Procurement to improve the drop ship customer experience.

• Serve as an expert point of contact on assigned vendors.

• Evaluate Vendor performance using Vendor Specialist Metrics and other reports to propose and act on solutions.

• Assist in the vendor onboarding process and educate vendors on Drop Shipment's processes & expectations.

• Collaborate with others in Order Optimization and internal departments to ensure effective processing of orders.

• Follow up daily on open purchase orders to ensure that customers have up-to-date information on their drop shipped orders.

• Communicate issues and provide solutions to customers regarding their drop shipped orders.

• Address incoming emails by troubleshooting issues, resolving customer pain points, and improving vendor performance.

• Propose additional reporting needs to enhance the customer experience, vendor performance, and individual performance.

• Identify opportunities to reduce the need for incoming and outgoing emails.

• Evaluate current processes and suggest improvements to increase efficiency and customer satisfaction.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Effective communication using speech, vision, and hearing is required.
• Regular use of hands for grasping and fine manipulations.
• Occasional bending, squatting, crawling, climbing, and reaching.
• The ability to occasionally lift, carry, push, or pull up to 50 lbs.

Qualifications

Experience

• Computer literate.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Analytical with excellent attention to detail.
• Strong in critical thinking and problem solving.
• Able to prioritize and balance multiple responsibilities.
• Adept at communicating effectively to various audiences.
• Willing to take initiative and ownership of problems to find solutions.
• Able to balance business and customer outcomes.
• A team player committed to a thriving culture.
• Able to flourish in a fast-paced, changing environment.
• Open-minded, resilient, and persistent in overcoming obstacles.

Interviews are scheduled via email, and job offers follow a face-to-face interview (via Microsoft Teams or in-person). Communications will originate from an @webstaurantstore.com email or another Clark Companies domain. For questions about legitimacy, contact [e-mail].

WebstaurantStore provides equal employment opportunity regardless of race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, or veteran status. Reasonable accommodations are available under the Americans with Disabilities Act (ADA). We are committed to diversity and inclusion in all employment practices.