Supply Chain - Drop Shipment Vendor Specialist

WebstaurantStore; Lititz (Lancaster County); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Supply Chain - Drop Shipment Vendor Specialist to enhance vendor relationships and improve customer satisfaction. This entry-level, full-time role involves managing vendor performance metrics, collaborating with internal teams, and ensuring seamless order processing for drop shipment customers. The ideal candidate will possess strong analytical and communication skills, be proactive, and thrive in a fast-paced environment. Join a dynamic team dedicated to empowering foodservice professionals and enjoy a supportive workplace with excellent benefits.

Benefits

Medical, Vision, Dental

PTO, Paid Maternity and Parental Leave

Life Insurance, Disability, FSA

401(k) matching

Employee Assistance

Wellness incentives

Company discounts

Telecom discounts

On-site fitness

Dog-friendly offices

Qualifications

• Preferred backgrounds in Supply Chain, Vendor Management, or Business Administration.
• Entry-level position with a focus on vendor relationships and customer support.

Responsibilities

• Manage vendor relationships to enhance customer experience.
• Evaluate vendor performance and propose improvements.
• Collaborate with internal teams for effective order processing.

Skills

Analytical Skills

Problem-Solving

Effective Communication

Customer Focus

Adaptability

Education

Bachelor's in Supply Chain or related field

Tools

Computer Literacy

Job description

Join to apply for the Supply Chain - Drop Shipment Vendor Specialist role at WebstaurantStore.

Job Summary

Vendor Specialists are responsible for building and maintaining relationships with vendors and internal teams to improve the quality of information for our drop shipment customers. They utilize multiple software tools to assist internal and external teams, manage open drop ship orders, and provide updates to customers. They review reports to assess vendor performance metrics and identify opportunities for improvement.

Responsibilities

1. Vendor Management
2. Build, manage, and leverage relationships with vendors and procurement to enhance the customer experience.
3. Serve as an expert contact point for assigned vendors.
4. Evaluate vendor performance using metrics and reports, and propose solutions for improvement.
5. Assist in vendor onboarding and educate vendors on drop shipment processes and expectations.
6. Customer Support
7. Collaborate with order optimization and internal departments to ensure effective order processing.
8. Follow up on open purchase orders to keep customers informed.
9. Communicate issues and solutions regarding drop shipped orders.
10. Address customer emails by troubleshooting and resolving issues to improve vendor performance.
11. Continuous Improvement
12. Propose additional reporting needs to enhance customer experience and vendor performance.
13. Identify opportunities to reduce email volume.
14. Evaluate and suggest process improvements to increase efficiency and customer satisfaction.

Physical Requirements

• Work while sitting or standing, interfacing with a computer.
• Communicate effectively using speech, vision, and hearing.
• Use hands for grasping and manipulation.
• Occasionally bend, squat, crawl, climb, reach.
• Occasionally lift, carry, push, or pull up to 50 lbs.

Remote Work Qualifications

• Reliable, high-speed internet (preferably cable or fiber).
• Home router and modem.
• Dedicated, noise-free home office with strong or wired internet connection.
• Physical address for receiving equipment (no PO Boxes).
• Ability to work and communicate via chat, webcam, etc.
• Legal residents of specified states; H-1B sponsorship not available, W2 only.

Experience

• Computer literacy.

Education

• Diverse backgrounds considered; preferred in Supply Chain, Vendor Management, Customer Service, Business Administration, Communications, or related fields.

Desired Traits

• Analytical with attention to detail.
• Strong problem-solving skills.
• Ability to prioritize tasks.
• Effective communicator.
• Proactive and ownership-driven.
• Customer-focused and team-oriented.
• Adaptable to fast-paced environments.
• Open-minded and resilient.

Company Overview

WebstaurantStore is a leading online source for restaurant equipment and supplies, dedicated to empowering foodservice professionals to operate more profitably and efficiently.

Benefits

• Medical, Vision, Dental
• PTO, Paid Maternity and Parental Leave
• Life Insurance, Disability, FSA
• 401(k) matching, Employee Assistance, Wellness incentives
• Company discounts, telecom discounts, bonus opportunities
• On-site fitness, dog-friendly offices (at HQ)

Additional Details

• Entry level, full-time position.
• Management and Manufacturing industry, Wholesale sector.