Supply Chain Customer Service Representative III

Arclin; Alpharetta (GA); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Arclin, Inc. is seeking a Supply Chain Customer Service Representative III for our Alpharetta, GA location.

Reporting to the Supply Chain Manager, this role acts as a liaison between customers and the company, leveraging knowledge of products, policies, and systems to achieve customer delight. Key duties include processing orders (phone, fax, email, and EDI), monitoring schedules for on-time delivery, maintaining customer rapport, providing order status and product information, and coordinating

Qualifications

• Bachelor's degree in a related field required.
• 10+ years of customer service and/or supply chain experience required, preferably in a manufacturing environment.
• Strong communication and professional demeanor.
• Ability to influence leadership and work independently.

Responsibilities

• Process customer orders received by phone, fax, mail, e-mail, and EDI.
• Monitor orders and production schedules to ensure timely delivery.
• Maintain welcoming and responsive rapport with customers to ensure positive experience with the company.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Oversee processing of customer order status and product knowledge requests.
• Process customer returns according to established department policies and procedures, working closely with the Credit Department.
• Submit and verify accuracy of customer data in ERP system.
• Perform first level problem solving to best meet customer's needs with least impact to company profit margin.
• Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary.
• Partner with Sales Representatives and Supply Planning teams to meet and exceed customer's service expectations.

Skills

Communication

Influence leadership

Analytical thinking

Attention to detail

Decision making

Teamwork

Multitasking

Education

Bachelor's degree in Supply Chain Management, Business Management, or related field

Tools

MS Office Suite

JD Edwards

Job description

Supply Chain Customer Service Representative III

Job Category: Supply Chain

Requisition Number: SUPPL003459

• Posted : September 14, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Corporate Headquarters 1150 Sanctuary Parkway Suite 100 Alpharetta, GA 30009, USA

Description

Supply Chain Customer Service Representative III Job, Alpharetta, GA

Arclin, Inc. is currently seeking a Supply Chain Customer Service Representative IIIfor our Alpharetta, GA location. Reporting into the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company. This will be accomplished by utilizing excellent, in-depth knowledge of customer and company's products, policies, systems and supply chains. The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of "Customer Delight" objectives.

Supply Chain Customer Service Representative III Job Responsibilities:

Process customer orders received by phone, fax, mail, e-mail, and EDI

Monitor orders and production schedules to ensure timely delivery

Maintain welcoming and responsive rapport with customers to ensure positive experience with the company

Provide timely and accurate information to incoming customer order status and product knowledge requests

Oversee processing of customer order status and product knowledge requests

Process customer returns according to established department policies and procedures, working closely with the Credit Department

Submit and verify accuracy of customer data in ERP system

Perform first level problem solving to best meet customer's needs with least impact to company profit margin

Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary

Partner with Sales Representatives and Supply Planning teams to meet and exceed customer's service expectations

Supply Chain Customer Service Representative III Job Qualifications:

Bachelor's degree in Supply Chain Management, Business Management, or other related field required.

10+ years of customer service/supply chain experience required, preferably in a manufacturing environment

Ability to communicate clearly and professionally

Ability to successfully influence leadership

Strong decision making and analytical skills

Solid attention to detail, thoroughness and sense of urgency

Commitment to company values

Computer proficiency (MS Office Suite, & JD Edwards)

Ability to work independently and within a team environment

Ability to multi-task in a fast paced environment

You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean,protect first responders and members of the military,and preservethe purity of essential pharmaceuticals. These vital, everyday products can't fail, and we're here to give the world an extra layer of performance and peace of mind.
With ~4,000 team members across more than 30 global manufacturing facilities, we operatewith the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin's materials redefine performance across industries - from Firepoint's patented intumescent technologythat helps stall flames and save livesto the iconic Kevlar and Nomex brands trustedto protect those who serve,strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.
As we expand our mission-critical materials portfolio and shape the next era of performance technologies, we're looking for people who want to grow, lead, and solve the challenges others can’t. Together, we'll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.