Supply Chain Customer Advocate - Orders & Logistics

Attindas Hygiene Partners; Greenville (NC); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

Attindas Hygiene Partners in Greenville, NC seeks a Customer Service Representative to strengthen business relationships, manage orders in Oracle, coordinate logistics, and support the supply chain through daily data handling and proactive communication with internal teams.

The role requires a two-year business-related degree and at least two years in customer service or related fields; proficiency in MS Office and strong communication are essential.

Qualifications

• Two year degree in business related field.
• Minimum of two years in customer service or related manufacturing, logistics, or business support role involving interaction with internal and external customers
• High degree of proficiency in PC skills to include MS Outlook, Word, Excel, Access, and PowerPoint.
• Should understand supply chain interfaces thoroughly in order to identify issues and engage internal resources as appropriate to meet the changing needs of our customers
• Experience with an ERP system (Oracle is a plus)
• Detail oriented/ Strong analytical skills
• Above average inter-personal and telephone skills with excellent written and oral communication skills

Responsabilités

• Process customer orders accurately into Oracle. Proactively control and manage customer orders within the Supply Chain to ensure on-time delivery. Process EDI orders 2 to 3 times daily. Access customer portal to obtain data and process orders.
• Proactively communicating situations which may prevent receipt of our products as ordered, such as customer hold situations, product supply or transportation issues. Communicate any customer driven changes to the internal supply chain partners.
• Apply knowledge of Demand Planning, Logistics, and Cost Analysis to improve the customer’s experience.
• Research, troubleshoot, and resolve customer request and inquiries, including complaints, returns, pricing, shipment tracking, and all logistical issues utilizing appropriate internal resources. Take independent action and make decisions when necessary, that serve our customers.
• Participate in supply chain process improvements activities; establish best practices for managing assigned accounts; including development of tools (reports, communications, etc.) to maintain optimum quality service levels.
• Review daily impact of incoming orders on shipping and production capacity, and work with internal supply chain partners, external customers, and sales representatives to correct outages.
• Work closely with shipping, transportation and planning departments to ensure that orders flow through the supply chain in a level manner.
• Use EtQ CAPA (Corrective Action Preventative Action) software to improve productivity and effectiveness.
• Perform data analysis and interpret the data on an as-needed basis using Excel and MS Access.

Connaissances

Microsoft Office

Verbal and written communication

Analytical skills

Interpersonal skills

Attention to detail

Data analysis in Excel

Formation

Two year degree in business related field

Four-year degree in Business Administration, Industrial Distribution, or related field

Outils

Oracle ERP

EtQ CAPA

BI software

Description du poste

Attindas Hygiene Partners in Greenville, NC seeks a Customer Service Representative to strengthen business relationships, manage orders in Oracle, coordinate logistics, and support the supply chain through daily data handling and proactive communication with internal teams.

The role requires a two-year business-related degree and at least two years in customer service or related fields; proficiency in MS Office and strong communication are essential.