Supply Chain Business Analyst (REMOTE in PST or EST)

Milestone Technologies, Inc.; Menlo Park (CA); Remote; Full time

Job summary

A leading company in IT services is seeking a Supply Chain Business Analyst to manage support operations for their demand planning application. The ideal candidate will provide Level 1 support, train users, and collaborate with application providers, requiring strong analytical skills and proficiency in SQL. This remote role offers a competitive hourly rate and comprehensive benefits.

Benefits

Comprehensive benefit options

Qualifications

• Bachelor's degree in supply chain management, information systems, or a related field.
• Proven experience in application support or a similar role.
• Proficiency in SQL and database management.

Responsibilities

• Manage daily operations of the support demand planning application.
• Provide L1 support and triage support requests.
• Train users on effective application usage.

Skills

Analytical skills

Problem-solving skills

Communication skills

Presentation skills

Self-starting abilities

Education

Bachelor's degree in supply chain management, information systems, or a related field

Tools

SQL

Job description

Supply Chain Business Analyst (REMOTE in PST or EST)

Direct message the job poster from Milestone Technologies, Inc.

We are seeking a skilled analyst to manage the day-to-day operations of our support demand planning application. The ideal candidate will provide Level 1 (L1) support, triage support requests, train users on application usage, and collaborate with the application providers to resolve user issues. This role requires an understanding of supply chain systems and processes, as well as the ability to query databases using SQL statements. The Analyst will work with users both in person and remotely, making self-starting abilities essential.

Key Responsibilities:

• Manage daily operations of the support demand planning application, ensuring smooth functionality and user satisfaction.
• Provide L1 support and triage support requests to ensure timely resolution of user issues.
• Train users on how to effectively use the application, enhancing their understanding and efficiency.
• Collaborate with the application provider to resolve complex user issues and improve application performance.
• Understand supply chain systems and processes to provide informed support and insights.
• Write SQL statements to query databases, supporting data-driven decision-making.
• Work with users both in person and remotely, adapting to different communication styles and needs.

Mandatory Skills:

• Bachelor's degree in supply chain management, information systems, or a related field.
• Proven experience in application support or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in SQL and database management.
• Excellent presentation and communication skills.
• Ability to work independently and manage tasks with a high degree of ambiguity.

Nice to Have Skills:

• Familiarity with supply chain systems and processes.
• Experience in training and user support.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Compensation:

The estimated pay range for this position is USD $84.00/Hr - USD $90.00/Hr.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology, Supply Chain, and Analyst

Industries

• IT Services and IT Consulting, Software Development, and Technology, Information and Media