Supply Chain Business Analyst

KLA; Ann Arbor (MI); On-site; USD 95,000 - 150,000; Full time

Job summary

KLA is seeking a data-savvy professional to join our Service Supply Chain analytics team. You will own the core reporting data model, maintain Power BI dashboards, and partner with stakeholders to define KPIs around spare parts and service fulfillment.

Ideal candidates have hands-on Power BI experience, SQL skills, and a background in supply chain or service operations. You will work independently, embrace AI tools, and grow with SAP S/4HANA in a global environment.

Qualifications

• Hands-on Power BI experience maintaining reports, datasets, and dashboards.
• Proficiency with SQL or equivalent data querying language.
• Experience in supply chain, logistics, or service operations.
• Strong analytical and problem-solving skills with minimal direction.
• Ability to communicate findings to both technical and non-technical audiences.

Responsibilities

• Own the primary reporting data model structure and documentation.
• Maintain and support Power BI dashboards and datasets.
• Define KPIs with stakeholders for customer satisfaction metrics.
• Bridge operations and data systems translating requirements into solutions.
• Analyze customer experience trends using multiple data sources.
• Leverage AI tools to enhance analysis and efficiency.
• Develop understanding of SAP S/4HANA including aATP, Entitlement Management, and Asset Management.

Skills

Power BI

SQL

Data analysis

Supply chain

Independent work

AI tools

Communication

SAP S/4HANA

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

About the Role

This role sits at the intersection of data systems, reporting, and business operations within Service Supply Chain. You will serve as the subject matter expert for our core reporting infrastructure — supporting and maintaining our Power BI reporting ecosystem, supporting our SAP S/4HANA platform, and partnering with business stakeholders to turn complex data into actionable insight.

This role is best suited for a self-starter who can take ownership of ambiguous problems, work independently to drive solutions, and communicate findings clearly across the organization.

Responsibilities

• Serve as the SME for the primary reporting data model — owning its structure, documentation, and ongoing development
• Maintain and support reporting dashboards and tools in Power BI
• Partner with business stakeholders to define KPIs and track metrics around internal and external customer satisfaction related to spare parts and service fulfillment
• Bridge operational teams and data systems — translating business requirements into solutions and surfacing issues proactively
• Utilize multiple data sources to analyze customer experience trends, identify root causes, and communicate findings and recommendations to cross-functional teams
• Leverage AI tools and emerging technologies to enhance analysis, improve efficiency, and support business decision-making
• Develop a deep understanding of our business operations and grow into a functional role supporting our SAP S/4HANA environment, including aATP, Entitlement Management, and Asset Management

Minimum Qualifications

• Hands-on experience with Power BI — maintaining and supporting reports, datasets, and dashboards
• Proficiency with SQL or equivalent data querying skills
• Applied business operations experience in supply chain, logistics, or service operations
• Strong analytical and problem-solving skills — comfortable working independently with minimal direction on complex, ambiguous problems
• Proven ability to take ownership of deliverables from start to finish without heavy oversight
• Comfort with adopting and experimenting with new tools and technologies, including AI
• Ability to communicate findings clearly to both technical and non-technical audiences
• Strong organizational skills and ability to manage multiple priorities

Preferred Qualifications

• Experience with SAP S/4HANA or comparable ERP systems
• Familiarity with SAP modules: aATP, Entitlement Management, or Asset Management
• Background in spare p