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SGS Consulting seeks a detail-oriented Process Improvement Specialist to partner with Process Engineers in designing and deploying efficient workflows. You will analyze data, map processes, and propose system enhancements to boost productivity and visibility across operations.
You’ll support SOP updates, time studies, and KPI reporting, while coordinating with vendors and stakeholders to implement practical, data-driven solutions that drive measurable improvements.
Assist Process Engineers in developing and deploying new processes and methods to improve efficiency, data visibility, inventory accuracyAssist Process Engineers to design and implement new workstation layout to increase space utilization and reduce process cycle time.Collaborate with the operation team to identify constraints and execute solutions; respond to daily process related escalations.Conduct time study; recommend and implement updates to the Standard Operating Procedures (SOPs) following the change management processImprove workstation safety and ergonomics.Be the liaison between operation team and third-party vendors to coordinate routine activities; track and follow up on open items and escalationsSupport projects with data analysis, process mapping, and proposals of system enhancementsSupport ad hoc requests from stakeholders e.g., data reporting, root cause analysis, etc.Pull data query from multiple sources and convert into story-telling charts/graphs for root cause analysis and process improvementsAssist in solution testing, debugging, and documentationsValidate data/dashboards and provide insights for decision making
Understands the definition of cycle time, the 8 wastes, root cause analysis, Just-in-Time (JIT), 5S and DMAIC (Define, Measure, Analyze, Improve, and Control).Strong verbal and written communication skills with attention to detail.Ability to create process flow maps and Standard Operating Procedures (SOPs).Ability to conduct cycle time studies.Ability to work under pressure while managing competing demands and deadlines.Intermediate skills in Microsoft Office (Word, Excel, PowerPoint and Visio).Intermediate skills in GSuite (Drive, Docs, Sheets, Slides, Drawings and Forms).Intermediate data analysis skills, able to run SQL queries and build Tableau dashboardAbility to gather data from multiple sources and develop reporting based on in-depth understanding of the process and business needsAbility in learning new tools quicklyAbility to pay strong attention to detailsAbility to quickly grasp complex technical concepts and make them easily understandableVendor management
Bachelor’s degree in Operations Management, Industrial Engineering, Supply Chain Management, Business analytics, and 3+ years of related work experience