Supply Chain Analyst

KLA; Phoenix (AZ); On-site; USD 63,000 - 107,100; Full time

Job summary

KLA is seeking a motivated Supply Chain Analyst to support the Customer Spare and Part Escalation business within KLA Services (SSO). This role emphasizes operational reporting, analytics, process improvement, and cross‑functional collaboration to enhance customer experience.

The position involves analyzing escalation trends, backlog health, and order fulfillment while partnering with Operations, Planning, Logistics, IT, and Customer Support to resolve supply chain issues and drive continuous

Qualifications

• Bachelor's degree in Supply Chain, Business, Operations, Analytics, or related fields.
• Strong analytical and problem‑solving skills.
• Experience working with data, metrics, and reporting tools.
• Proficiency in Microsoft Excel, Word, PowerPoint, Visio, Power BI, AI or similar analytic tools is a plus.
• Strong communication and collaboration skills with the ability to work across multiple teams.
• Detail‑oriented with a continuous improvement mindset.
• Experience in supply chain, order management, or logistics.
• Familiarity with ERP systems such as SAP or similar platforms.
• Lean, Six Sigma, or process improvement methods.

Responsibilities

• Analyze escalation demand trends, operational performance, and service fulfillment data to identify process gaps, inefficiencies, compliance risks, and improvement opportunities.
• Analyze operational data and performance to identify gaps, inefficiencies, and compliance.
• Develop, maintain, and report KPIs related to backlog health, order fulfillment, service levels, lead times, and escalation rates.
• Partner with cross‑functional stakeholders to resolve supply chain issues, improve workflows, and drive project completion.
• Lead continuous improvement initiatives focused on process standardization, automation, and KPI visibility.
• Perform root cause analysis on order delays, backlog growth, inventory shortages, and system‑related issues with corrective recommendations.
• Monitor escalation demand patterns to identify drivers and opportunities to reduce expedited orders and improve planning accuracy.
• Ensure data integrity and reporting accuracy across BI platforms.
• Support SAP S/4HANA requirements gathering, process flows, and reporting needs.

Skills

Analytical skills

Problem solving

Data analysis

Communication

collaboration

Detail oriented

Continuous improvement

Education

Bachelor's degree in Supply Chain, Business, Operations, Analytics, or related fields

Master's Degree

Tools

Excel

Word

PowerPoint

Visio

Power BI

AI analytics tools

Job description

Job Description

We are seeking a motivated Supply Chain Analyst to support our growing Customer Spare and Part Escalation business within KLA Services (SSO). This role will focus on operational reporting and analytics, process improvement/design, and cross‑collaboration to drive greater overall customer experience. The ideal candidate is detail‑oriented, data‑driven, and comfortable working with people and systems in a growing business environment.

Key Responsibilities

• Analyze escalation demand trends, operational performance, and service fulfillment data to identify process gaps, inefficiencies, compliance risks, and improvement opportunities.
• Analyze operational data and performance to identify gaps, inefficiencies, and compliance.
• Develop, maintain, and report key performance indicators (KPIs) related to backlog health, order fulfillment, service levels, lead times, and escalation rates across multiple demand types and priorities.
• Partner with cross‑functional stakeholders including Operations, Planning, Logistics, IT, and Customer Support teams to resolve supply chain issues, improve workflows, and drive project completion.
• Lead continuous improvement initiatives focused on process standardization, automation, and KPI visibility to improve service performance and operational efficiency.
• Perform root cause analysis on order delays, backlog growth, inventory shortages, and system‑related issues, providing actionable corrective and preventive recommendations.
• Monitor escalation demand patterns to identify recurring drivers, emerging risks, and opportunities to reduce expedited orders and improve planning accuracy.
• Ensure data integrity and reporting accuracy across multiple business intelligence and operational reporting platforms.
• Support business transformation initiatives by gathering, documenting, and validating SAP S/4HANA business requirements, process flows, and reporting needs.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Business, Operations, Analytics, or related fields.
• Strong analytical and problem‑solving skills.
• Experience working with data, metrics, and reporting tools.
• Proficiency in Microsoft Excel, Word, PowerPoint, Vizio, Power BI, AI or similar analytic tools is a plus.
• Strong communication and collaboration skills with the ability to work across multiple teams.
• Detail‑oriented with a continuous improvement mindset.
• Experience in supply chain, order management, or logistics.
• Familiarity with ERP systems such as SAP or similar platforms.
• Lean, Six Sigma, or process improvement methods.

Minimum Qualifications

• Master's Level Degree and 0 years of related work experience.
• Bachelor's Level Degree and 2 years of related work experience.

Base Pay Range & Location

Base Pay Range: $63,000.00 - $107,100.00 Annually Primary Location: USA-MI-Ann Arbor

Benefits

KLA's total rewards package for employees may include participation in performance incentive programs, eligibility for additional benefits including medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.