Supplies Coordinator

Heartland Dental; Effingham (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Heartland Dental is seeking a Dental Supplies, Labs & Equipment Support Specialist to assist offices with procurement of trusted clinical supplies, labs and equipment, and to advocate for reliable products.

The role reports to the Clinical Supplies Supervisor within the Procurement Department. We are open to a hybrid work schedule (remote & in-office) and require a Bachelor’s degree OR three years of customer service experience, plus strong MS Office skills. Travel is minimal.

Qualifications

• Bachelor’s degree OR three (3) years of experience in customer service field
• Strong computer skills, including Microsoft Word, Outlook, Excel and PowerPoint
• Strong organizational skills, accuracy and attention to detail
• Strong verbal and written communication skills
• Ability to interact with co-workers in a collegial manner to accomplish common tasks
• High level of maturity, personal initiative, and sound judgment
• Ability to work well under pressure and prioritize multiple tasks in a timely and responsive manner
• Minimal overnight travel as necessary (quarterly or less)

Responsibilities

• Partner with Operations to provide frontline support to dental offices and teams with the procurement of trusted clinical supplies, labs and equipment; escalating issues to subject matter experts when necessary
• Advocate for usage of Trusted Clinical Supplies and Diamond Trusted Labs; monitor offices with low utilization and work with offices to correct; provide necessary tools, resources and reporting
• Guide and educate supported offices in Heartland Dental systems related to ordering, budgeting, saving & inventory management
• Provide input to internal processes to improve efficiency and effectiveness of support to offices
• Document solutions into a shared knowledgebase to improve support and consistency in responses for supported offices

Skills

Customer service

MS Office

Communication

Organization

Attention to detail

Time management

Education

Bachelor’s degree

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Be on the front-lines of the dental industry as a Dental Supplies, Labs & Equipment Support Specialist with Heartland Dental, the #1 commercial consumer of dental supplies, equipment and lab services in the country. The Support Coordinator supports Doctors and Teams with world-class customer service while being an advocate for trusted clinical products and labs. As a Supplies, Labs & Equipment Support Specialist, you must convey the importance of using trusted dental products and labs, utilize strong customer services skills, and build strong relationships; while working in support of the Heartland Dental Vision and Mission.

With more than 1,600 dental offices supported across 37 states, over 20,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.

We are open to a hybrid work schedule for this position (remote & working in the office).

This position reports to the Clinical Supplies Supervisor within the Procurement Department.

Below is an overview of the duties and responsibilities associated with this position

• Partner with Operations to provide frontline support to dental offices and teams with the procurement of trusted clinical supplies, labs and equipment; escalating issues to subject matter experts when necessary
• Advocate for usage of Trusted Clinical Supplies and Diamond Trusted Labs; monitor offices with low utilization and work with offices to correct; provide necessary tools, resources and reporting
• Guide and educate supported offices in Heartland Dental systems related to ordering, budgeting, saving & inventory management
• Provide input to internal processes to improve efficiency and effectiveness of support to offices
• Document solutions into a shared knowledgebase to improve support and consistency in responses for supported offices

Minimum Requirements:

• Bachelor’s degree OR three (3) years of experience in customer service field
• Strong computer skills, including experience with Microsoft Word, Outlook, Excel and PowerPoint
• Strong organizational skills, accuracy and attention to detail
• Strong verbal and written communication skills
• Ability to interact with co-workers in a collegial manner to accomplish common tasks
• High level of maturity, personal initiative, and sound judgment
• Ability to work well under pressure and prioritize multiple tasks in a timely and responsive manner
• Minimal overnight travel as necessary (quarterly or less)

Desirable Qualifications:

• Dental industry experience

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state and local laws affording equal opportunity in employment.