Supplier Relationship Manager

Avetta; Lehi (UT); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Job summary

Avetta is seeking a Supplier Relationship Manager I to own and grow a defined portfolio of suppliers across onboarding, adoption, engagement, renewal, and reactivation. This hybrid role requires three days in the Lehi, UT office and offers opportunities to influence retention outcomes across departments.

You will forecast renewals, lead renewal discussions with commercial acumen, and collaborate with Product, Billing, and Onboarding to optimize the supplier experience and drive revenue retention.

Qualifications

• 0-2 years of experience in customer success, account management, renewals, or supplier relationships.
• Proven track record managing a book of business with retention or revenue impact.
• Strong communication, objection handling, and negotiation skills.
• Proficiency with Salesforce or lifecycle platforms such as ChurnZero, Gainsight, or HubSpot.

Responsibilities

• Own a strategic book of suppliers through onboarding, adoption, engagement, renewal, and reactivation.
• Deliver proactive, data-driven outreach based on health scores and lifecycle milestones.
• Forecast renewals using best/worst/likely scenarios and document risks and objections.
• Lead renewal conversations with empathy, confidence, and commercial acumen.
• Support cross-sell and upsell by mapping supplier needs to product value.
• Coordinate with Support, Billing, and Onboarding to remove friction and drive retention.

Skills

Customer success

Account management

Renewals

Upsell

Communication

Education

Bachelor’s degree in business, communications, or related field

Tools

Salesforce

ChurnZero

Gainsight

HubSpot

Job description

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

Summary

The Supplier Relationship Manager I will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments. This is a hybrid role, working three days a week in our beautiful Lehi Office.

Essential Duties And Responsibilities

• Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
• Support cross-sell and upsell opportunities by aligning supplier needs with product value
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
• Interpret usage data and campaign performance to optimize engagement and retention outcomes
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

Ideal Experience, Education & Training

• 0-2 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.
Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.