Supplier Performance Manager

American Tower; North Carolina; On-site; USD 90,000 - 140,000; Full time

Job summary

American Tower is hiring a Supplier Performance Manager to lead performance, compliance, and risk across its supplier base. You will drive scorecards, reviews, and corrective actions to close gaps while working with Legal, Procurement, and Finance to ensure value and adherence to terms.

You will monitor health and safety, assess financial risk, and advance continuous improvement initiatives to strengthen supply continuity for towers and real estate operations.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• Minimum of 8 years of supplier management, sourcing, or procurement experience.
• Strong understanding of contracts, compliance, and risk management.
• Supplier scorecard, performance metrics, and corrective action planning experience.
• Familiarity with health and safety standards and financial risk analysis.
• Knowledge of TPRM frameworks and tools.
• Excellent communication, negotiation, and analytical skills.
• Experience with supplier management platforms (e.g., SAP Ariba, Coupa) preferred.
• Certification in Six Sigma, Lean, or similar continuous improvement methodologies preferred.

Responsibilities

• Develop and maintain supplier scorecards and key performance indicators aligned with business objectives.
• Conduct regular performance reviews with strategic suppliers.
• Identify performance gaps and lead corrective action plans.
• Champion continuous improvement initiatives across the supplier base.
• Monitor and communicate supplier adherence to contractual terms and service level agreements.
• Collaborate with Legal and Procurement teams to resolve compliance issues.
• Maintain documentation and audit trails for supplier performance and compliance.
• Participate in supplier contract negotiations to ensure terms have a plan of action for monitoring and enforcing.
• Monitor supplier adherence to health and safety regulations and company standards.
• Partner with Environmental Health and Safety teams to conduct supplier audits and risk assessments.
• Drive remediation plans for non-compliance and safety violations.
• Assess the financial stability and risk exposure of key suppliers.
• Work with Finance and Risk teams to monitor credit ratings, payment terms, and financial health indicators.
• Escalate and mitigate risks that could impact supply continuity or business operations.
• Collaborate with Third-Party Risk Management (TPRM) teams to evaluate and onboard key suppliers in line with risk frameworks to ensure suppliers meet cybersecurity, data privacy, and regulatory requirements.
• Support periodic risk reviews and reporting for critical vendors.
• Provide regular updates to internal stakeholders on suppliers' performances and risk statuses.
• Prepare executive-level reports and dashboards.
• Facilitate cross-functional collaboration to resolve supplier-related issues.
• Other duties as assigned.

Skills

Contract compliance

Risk management

Supplier performance

Analytical skills

Negotiation

Communication

Project management

TPRM familiarity

Education

Bachelor's degree in Business, Supply Chain, or related field

Tools

SAP Ariba

Coupa

Job description

The Team

We are seeking a Supplier Performance Manager to join American Tower's Supply Chain Management organization's Sourcing and Vendor Management team. The team drives excellence in supplier relationships through performance monitoring, contract compliance, risk management, and continuous improvement initiatives. Day to day you will ensure suppliers meet contractual obligations, adhere to health and safety standards, and deliver consistent value. As a Supplier Performance Manager, you will lead efforts to monitor supplier performance, manage compliance, mitigate risk, and champion improvement initiatives across the supplier base.

What You Need to Succeed

• Bachelor's degree required, with a concentration in Business, Supply Chain, or a related field preferred.
• A minimum of 8 years of supplier management, sourcing, or procurement experience required.
• Strong understanding of contracts, compliance, and risk management required.
• Supplier scorecard, performance metrics, and corrective action planning experience required.
• Familiarity with health and safety standards and financial risk analysis required.
• Knowledge of TPRM frameworks and tools required.
• Excellent communication, negotiation, and analytical skills required.
• Proficiency in supplier management platforms (e.g., SAP Ariba, Coupa) preferred.
• Certification in Six Sigma, Lean, or similar continuous improvement methodologies preferred.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

What You Can Offer Us

• Develop and maintain supplier scorecards and key performance indicators aligned with business objectives.
• Conduct regular performance reviews with strategic suppliers.
• Identify performance gaps and lead corrective action plans.
• Champion continuous improvement initiatives across the supplier base.
• Monitor and communicate supplier adherence to contractual terms and service level agreements.
• Collaborate with Legal and Procurement teams to resolve compliance issues.
• Maintain documentation and audit trails for supplier performance and compliance.
• Participate in supplier contract negotiations to ensure terms have a plan of action for monitoring and enforcing.
• Monitor supplier adherence to health and safety regulations and company standards.
• Partner with Environmental Health and Safety teams to conduct supplier audits and risk assessments.
• Drive remediation plans for non-compliance and safety violations.
• Assess the financial stability and risk exposure of key suppliers.
• Work with Finance and Risk teams to monitor credit ratings, payment terms, and financial health indicators.
• Escalate and mitigate risks that could impact supply continuity or business operations.
• Collaborate with Third-Party Risk Management ("TPRM") teams to evaluate and onboard key suppliers in line with risk frameworks to ensure suppliers meet cybersecurity, data privacy, and regulatory requirements.
• Support periodic risk reviews and reporting for critical vendors.
• Provide regular updates to internal stakeholders on suppliers' performances and risk statuses.
• Prepare executive-level reports and dashboards.
• Facilitate cross-functional collaboration to resolve supplier-related issues.
• Other duties as assigned.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed